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Participant
January 25, 2018
Answered

Keine Antwort auf Anfrage Flash-Weiterverteilung

  • January 25, 2018
  • 2 replies
  • 406 views

Seit dem 19.01.2018 versuche ich eine Lizenz für die Weiterverteilung des Flashplayers im Unternehmen zu bekommen.

Heute Morgen zum vierten mal probiert.

Bis jetzt bekomme ich nicht mal eine Antwortmail!

Wo kann das Problem liegen?

Freundliche Grüsse

Albert

This topic has been closed for replies.
Correct answer _maria_

The licensing team reports the distribution license has been approved and the distribution license approval email was sent.  The email contains a signed PDF attachment.  Many spam filters and perimeter email scanners block the email due to the signed PDF attachment. Please ensure your spam filter and email security policies are configured to allow the delivery of the email.

2 replies

_maria_
_maria_Correct answer
Legend
January 26, 2018

The licensing team reports the distribution license has been approved and the distribution license approval email was sent.  The email contains a signed PDF attachment.  Many spam filters and perimeter email scanners block the email due to the signed PDF attachment. Please ensure your spam filter and email security policies are configured to allow the delivery of the email.

Participant
January 29, 2018

Thanks for your helps.

It was TM-Scanmail which did thought the message was a security risk.

_maria_
Legend
January 29, 2018

Thank you for the update.

_maria_
Legend
January 25, 2018

Please private message me the Adobe ID/email address you used to request the distribution license and I'll follow-up with the licensing team.  To send a private message, click on my user-name link and then on the 'Message' button link.  For reference, include a link to this discussion topic.