Latest Flash download installs to 50% and keeps requesting Chrome to close when it is not open

Forum|Forum|8 years ago
June 10, 2018
3 replies
682 views

It will then not install to 100% even if you click continue (when Chrome is closed)

System

Windows 10 pro version 1803 os build 17134.48

Chrome Version 67.0.3396.79 (Official Build) (64-bit)

Pc i7 3gb, 1TB hdd, 500Gb SD, 16gb RAM

This topic has been closed for replies.

Correct answer _maria_

I cannot uninstall the PPAPI as it says Chrome has to be closed down, its not open?

It's possible some other process is identifying itself as Chrome. When you get this error, open Task Manager, select to view processes for all users and look for any process identifying itself as Chrome or Chromium.

As my colleague indicated, Google does embed Flash Player in Chrome and there is no reason to install it separately. The error you're getting is because whatever process is identifying itself as Chrome has the PPAPI plugin loaded and you're attempting to re-install the same version. You most likely just need to enable Flash in the browser. See Google's help doc Use or fix Flash audio & video - Computer - Google Chrome Help for assistance.

ridhij4208356012135538

Adobe Employee

Hi,

For Chrome Browser, Flash Player comes installed with Chrome and all updates are pushed by Google as part of Chrome updates. If you still want to go ahead and get the latest version of Flash Player yourself, download the same from Adobe Flash Player Install for all versions page.

Thanks!

T

Test Screen Name

Legend

No, never ever follow links in a "you need to update Flash" pop-up. These are often fakes, designed to infect your computer, and designed to look exactly like Adobe. If you do need to get Flash, or a pop-up tells you to, ignore the popup and go to http://get.adobe.com/flash. If you install the latest from Adobe and still get the pop-up, it may tell you it wasn't real (or they just can't get it).

But there is more... Flash is now included with Chrome. You shouldn't download it at all, because only the Chrome included with Flash will be used. Updating Chrome will update Flash.

bw11793004Author

Participant

ok have taken your advice thank you, so now I find I had 2 Adobe Flash on my PC one is ppapi the other I can't remember as I just deleted it but it had an H reference. I cannot uninstall the PPAPI as it says Chrome has to be closed down, its not open?

_maria_Correct answer

Legend

I cannot uninstall the PPAPI as it says Chrome has to be closed down, its not open?

It's possible some other process is identifying itself as Chrome. When you get this error, open Task Manager, select to view processes for all users and look for any process identifying itself as Chrome or Chromium.

As my colleague indicated, Google does embed Flash Player in Chrome and there is no reason to install it separately. The error you're getting is because whatever process is identifying itself as Chrome has the PPAPI plugin loaded and you're attempting to re-install the same version. You most likely just need to enable Flash in the browser. See Google's help doc Use or fix Flash audio & video - Computer - Google Chrome Help for assistance.

T

Test Screen Name

Legend

Where are you downloading it from? Please give the exact web address/URL?

bw11793004Author

Participant

The download was from a pop up saying a latest version is available, click here. This took you to the Adobe Flash webpage and had a three stage download, install. So it could only have been the official Adobe site.

I couldn't get it to work, tried a number of things but I did update Chrome to the latest version shown above and it finally downloaded.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.