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Anonymous
January 2, 2017
Answered

Latest Security Update prevents Flash player Working on NFL Gamepass

  • January 2, 2017
  • 2 replies
  • 2889 views

Using Windows 10 with Edge and have latest updated Flash Player - 24,0,0,186 installed.   Computer fully updated and is less than 12 months old.

System working fine till the latest urgent security update on 19 Dec 16, - Security Update for Adobe Flash Player for Windows 10 Version 1607 (for x64-based Systems) (KB3209498) - and now can not get NFL Gamepass to work - (I know the season has just ended)... But it cost me a lot of money to buy this. 

If I delete the security update the Gamepass works just fine.

Then the computer automatically downloads it again as its a security update..... and the whole process is repeated again and again.

To explain what happens - I go to NFL Gamepass as normal via Edge IE - log in and select a game to watch - the new window opens up and the screen stays blank and nothing happens.

If I remove the update - it works normally and after selecting the game required - the new screen opens up and a small window inside says "initializing" and a small bar goes across the box and then the game starts to play.

I know its not just the home PC as the same thing happens on the Laptop we have as well.

I have contacted Microsoft customer care but all he did was reset the computer to a day earlier - I could have done that myself.   He however stated that the problem would be passed back up the chain.

Nothing else has changed and all other programmes work fine.

Can someone help with this issue or can someone at Adobe rewrite a new update  

Ta.

VLAD

This topic has been closed for replies.
Correct answer jimmiwalker

I found a solution.

Launch the NFL Game Pass video player in Edge, then right click on the blank screen. The Flash context menu should pop up, choose "global settings". In the settings manager, I deleted all local content the Flash player has ever downloaded. (Seems like clearing browser cache doesn't remove Flash content.) Then just reload the video player, and it should work fine.

I had the same issue with Chrome. A similar solution solved the problem for me there as well: open the video player, then the debugger console (F12), then right click on the reload button next to the url bar, and choose "empty cache and hard reload".

Cheers,

jimmi

2 replies

J
jimmiwalkerCorrect answer
Participant
January 8, 2017

I found a solution.

Launch the NFL Game Pass video player in Edge, then right click on the blank screen. The Flash context menu should pop up, choose "global settings". In the settings manager, I deleted all local content the Flash player has ever downloaded. (Seems like clearing browser cache doesn't remove Flash content.) Then just reload the video player, and it should work fine.

I had the same issue with Chrome. A similar solution solved the problem for me there as well: open the video player, then the debugger console (F12), then right click on the reload button next to the url bar, and choose "empty cache and hard reload".

Cheers,

jimmi

jeromiec83223024
jeromiec83223024
Inspiring
January 9, 2017

Cool, glad you figured it out.  The whole ecosystem around distributing and authorizing paid (DRM) content is really complex, and it sounded like something was stale for you, but it's hard to know what.  Blowing away your cache and any protected licenses is a good troubleshooting step.  The reason that I suggested the InPrivate tab was that it would have effectively accomplished the same thing by creating a session without any of those credentials or tokens in place.  It's just a non-destructive way to confirm the theory before asking you to blow away all of your caches and stored credentials.

jeromiec83223024
jeromiec83223024
Inspiring
January 4, 2017

I signed up for a trial and applied all the pending updates (including the patch described above) to a Surface Pro 2, and am unable to reproduce this problem using Edge and Flash Player 24.0.0.186.  I did notice that on the first launch, I saw a similar behavior, but when I went back and clicked the large blue Launch button a second time, the page populated as expected.  Edge now attempts to defer the loading of Flash content, and my guess is that this was Edge's power saving feature interfering with the first launch.  Subsequent launches worked as expected, and I'm watching replays with no problem.

You might want to disable hardware acceleration, just to rule out the possibility that this is something related to GPU drivers that might have been dinged by the latest Windows updates for your machine.

Instructions on disabling hardware acceleration are in the video troubleshooting guide, here:

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html​

Is there anything else that might be in play (ad blockers, etc)? 


Do you have this problem if you launch a new "InPrivate" tab in edge and try from there?

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