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bethtobey
bethtobey
Participating Frequently
July 10, 2011
Question

Latest version of Flash (10.3) seems to have caused loss of ALL sound!

  • July 10, 2011
  • 1 reply
  • 1380 views

First, here are my specifics:  I have a HP 2140 Notebook (32-bit system) running Windows XP, Firefox 5.0.

Here is what I did:  yesterday, I downloaded the latest version (10.3) of Flash.  I didn't do anything else differently.

Sometime later (the problem did NOT happen immediately), I realized that I had NO sound at all on my computer--i.e, not just Flash sounds, but no alerts, no startup/shut-down sounds, no NOTHING!

Hours & hours of research and trial & errior have led me to connect this problem to Flash.  I have actually restored the sound TWICE--I believe through deleting & reinstalling Flash as well as delecting Macromedia cookies, etc.--but both times, after a period of time in which I didn't do ANYTHING else, the sound went away again.

As you might be able to tell, I am extremely frustrated at this point!  Right now, I have uninstalled Flash and left it off, but still, no sound.  This can't be a problem with my computer or my sound card--the drivers are updated, all components are reported to be functioning normally, etc.

Someone, please help!  I am fairly computer-savvy about the basics, but not about technical stuff, so please, if you know what the issue might be, step-by-step instructions would be awesome, and I would be extremely grateful!!!

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    1 reply

    bethtobey
    bethtobeyAuthor
    Participating Frequently
    July 11, 2011

    Btw, I did a system restore last night, and that STILL did not solve the problem.  So, even though my computer has gone back to Flash version 10,3,181,26 (rather than 10,3,181,34, which is the newest available), I am still having a total lack of sound.

    Again, I have been through all of the Windows troubleshooting suggestions; everything Isound card, drivers, speakers, etc.) is reported to be working normally.  Can someone PLEASE help?

    C
    Carl_E__Myers_Jr_
    Participating Frequently
    July 11, 2011

    Have you checked other programs for sound?

    Have you checked the sound levels and/or muting?

    Have you checked if headphones work?

    Have you reinstalled the audio driver?

    bethtobey
    bethtobeyAuthor
    Participating Frequently
    July 12, 2011

    Thanks for your reply.  I am not getting sound with anything--not with any programs, not system startup/shutdown, not emails alerts, etc.  All volume controls are normal; nothing is muted.

    I don't have headphones that fit my laptop jack, but again, given that I have NO sound, it doesn't seem like that would make a difference.

    My netbook dosn't have a CD/DVD-ROM drive, so I don't have installation disks to re-install the the audio driver.  However, I did make sure that the latest version of the drivers were loaded, and everything is supposedly working properly--or at least that is what my system is reporting.

    Any other suggestions?

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