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N
Nihon
Participant
May 2, 2020
Answered

Le téléchargement MAJ s'arrête

  • May 2, 2020
  • 2 replies
  • 838 views

bonjour à toutes et à tous,

J'ai la version 32.0.0.363 et j'ai une invitation à une actualisation.

Tout se passe bien jusqu'à ce que le téléchargement se fait. A 50% maximum, il s'arrête. Toujours. Je n'ai jamais eu ce problème auparavant lors d'une mise-à-jour. Tout semble dans l'ordre (suis allée sur la page Aide d'Adobe pour vérifier) mais rien n'y fait.

Certes, mon ordinateur n'est pas récent (Windows Vista 32bits, navigateur Firefox) mais quand même...

 

Je vous remercie d'avance pour votre aide.

    This topic has been closed for replies.
    Correct answer jeromiec83223024

    Hello,

    First of all, I must say i've got some issues about "technical" english language so, i hope my (future) replies won't be wrong.

    - Adobe_ADM.log

    https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:7449064b-1bf2-4cc3-bb56-b3182dcec3dc

    - Adobe_GDE.log

    https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:5b05a1c1-2e9c-4b0f-aa8b-c447bafbd2e6

    - FlashInstall log file

    https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:7ce1f1c8-d1c8-41ec-9831-690ceb10d56d

     

    Thanks in advance.


    Thanks for providing the debugging information. 

     

    At the bottom of this page, there are links to an alternate set of installers that should work: 

    https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html

     

    2 replies

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    May 4, 2020

    For which browser are you installing Flash Player?

     

    Everything goes well until the download is done. At a maximum of 50%, it stops.

    Is this error after you have launched the installer?  Please post a screenshot of the error window and message.

     

    N
    NihonAuthor
    Participant
    May 11, 2020

    Hello,

     

    Mozilla Firefox

     

    Sincerely

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    May 12, 2020

    I'll need to review the installation logs to troubleshoot further.  Please provide the following log files:

    • Adobe_ADM.log and Adobe_GDE.log saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs
      • AppData is a hidden directory.  If you do not see it refer to Show hidden files/folders for instructions to enable hidden directories
    • FlashInstall log file(s), saved at:
      • 32-bit OS: C:\Windows\system32\Macromed\Flash\FlashInstall32.log
      • 64-bit OS: C:\Windows\system32\Macromed\Flash\FlashInstall64.log AND C:\Windows\syswow64\Macromed\Flash\FlashInstall32.log (both file are required)

     

    After gathering the files upload them to Document Cloud (see How to share a document) or some other file sharing service of your choice that doesn't require account log in.  Post the link to the uploaded files in your reply.

    T
    Test Screen Name
    Legend
    May 2, 2020

    ALWAYS ignore update invitations. 99% are malware! To get the latest Flash Player go only to http://get.adobe.com/flash

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