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nosnah3
Participating Frequently
January 1, 2012
Question

LeapFrog Connect not recognizing Flash Player

  • January 1, 2012
  • 3 replies
  • 16641 views

I am having trouble getting my Leapfrog Connect program recognizing my flash player. I have it downloaded but when I try to download granddaughters book, it tells me to download flash player, I have windows 7. Any suggestions?

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    3 replies

    A
    Anonymous
    January 2, 2012

    nosnah3 wrote:

    I am having trouble getting my Leapfrog Connect program recognizing my flash player. I have it downloaded but when I try to download granddaughters book, it tells me to download flash player, I have windows 7. Any suggestions?

    See the Leapfrog Connect troubleshooting steps at this location: http://lfccontent.leapfrog.com/cs/LeapFrog_Connect_Troubleshooting_Tips.pdf

    N
    nosnah3Author
    Participating Frequently
    January 2, 2012

    Xircal~

    Went to the site (again) and it does not give me the choice to download Flash Player 10, but dont believe Flash Player 11 is the problem.  How do I know where the right folder is for LeapFrog Connect? It does not tell you where it needs to be.  I have been to their site and sent them an email and they sent me the instructions to download the flash player, not much help. Not sure what to do next.

    Thanks glenda

    N
    nosnah3Author
    Participating Frequently
    January 2, 2012

    I have 64 bit, It is Flash Player 11 that installed and IE. Any suggerstions wpuld be appreciated. I have been working on getting these books downloaded since Christmas morning.

    C
    Carl_E__Myers_Jr_
    Participating Frequently
    January 2, 2012

    Can you see the spinning F when you go to this site? http://www.adobe.com/software/flash/about/

    Is the Leapfrog Connect site telling you to install flash player?

    What version number is your I.E.(8 or 9)?

    What files are in folder Windows\SysWOW64\Macromed\Flash ?

    N
    nosnah3Author
    Participating Frequently
    January 2, 2012

    Carl~

    Yes-it is asking me to install flash player

    No-I dont see a spinning F.

    I have EI 7 (heard that IE 8 has a lot of problems)

    windows\SysWOW64\Macromed\Flash  location you asked about has:

    FlashPlayerTrust    (folder)

    Flash11e.ocx         (ActiceX control)

    Flash Install            (text document)

    FlashUtil11e_ActiveX.dll  (application extension)

    FlashUtil11e_ActiveX       (Application)

    install                      (text document)

    Thanks

    C
    Carl_E__Myers_Jr_
    Participating Frequently
    January 1, 2012

    To assist us in quickly understanding your problem, please follow these guidelines when posting:

    • Specify your operating system (including 32bit or 64bit edition) 
    • Specify your web browser and version (including 32bit or 64bit edition) 
    • Specify your Flash Player version 
    • Give us a brief explanation of the problem, please include any information you feel is important

    Can you see the spinning F when you go to this site?  http://www.adobe.com/software/flash/about/

    Is the Leapfrog Connect site telling you to install flash player?

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