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Participant
December 30, 2015
Question

Local .swf files do not play correctly in browser

  • December 30, 2015
  • 2 replies
  • 2561 views
  • Operating system version - Windows 10 64bit
  • Web browser and version - Most up to date IE, Chrome, and Firefox
  • Flash Player version ‌ - 20.0.0.267

Hi all, I have .swf files that function similarly to a slideshow (I'm converting Captivate files to Articulate files if anyone is familiar). My issue is that when playing the .swf in my browser it will play the initial screen/slide just fine but once I click the next arrow the slide will transition then remain blank (the player seems to become unresponsive). I have tried reinstalling Flash Player several times and tried opening the file in Chrome, Firefox, and IE but the same issue occurs. The files play fine on other computers but not this one. Any ideas on how to fix this?

Here are some screen shots (I've blocked out information due to NDAs)

The below screen grab is the first slide. The center fades in and the timeline ends.

After clicking the "Next" arrow the contents of slide one do not leave the screen. The first part of the content for slide 2 appears (green box) but then the swf becomes unresponsive. The next/play/slider/refresh buttons will not work.

I've been attempting to troubleshoot this for days (reinstall flash, different browsers, etc) and it will soon be affecting my work. Any help/suggestion is extremely appreciated.

This topic has been closed for replies.

2 replies

MM352Author
Participant
December 31, 2015

Any suggestions on how to fix this issue?

_maria_
Legend
January 2, 2016

Hi,

Please refer to the open bug Bug#4101067 - Unable to play local swf files in Flash Player 20 using 'file' protocol.  If this is the same as you're issue we are working on a fix for this issue.  If you're issue is the same, please file a bug, if you haven't done so already.

--

Maria

Participating Frequently
December 30, 2015

Hi,

Thanks for reporting the issue.

Could you please share the swf file so that we can look into the issue.

You can file a bug in our bugbase:

https://bugbase.adobe.com/

MM352Author
Participant
December 30, 2015

I am unable to share the swf due to NDAs. I don't believe the issue is with the swfs, but rather with my computer/the player since the swfs play fine on other computers.