Skip to main content
V
victort435
Participant
January 5, 2016
Answered

Lost ALL Audio after downloading Flash Player 20

  • January 5, 2016
  • 3 replies
  • 300 views

Lost ALL Audio on all applications ( internet, streaming, DVDs, etc.) after downloading Flash Player 20

YOUR SYSTEM INFORMATION

Your Flash Version

  1. 20.0.0.267

Your browser name

Firefox (NPAPI)

Your Operating System (OS)

Windows (Windows 7)

Solutions

In addition to checking sound levels on mixers and volume controls, completed following steps on Adobe solution list:

  1. Ensure that the latest version of Flash Player is installed
  2. Disable ActiveX Filtering (if you are using Internet Explorer 9)
  3. Enable Flash Player Add-ons (if you are using Internet Explorer)
  4. Ensure that you have the latest version of Flash Player (if you are using Chrome)
  5. Delete all Flash Player browsing data
  6. Remove Flash Player cache
  7. Disable Flash Player hardware acceleration

 

Thank you.

    This topic has been closed for replies.
    Correct answer jeromiec83223024

    Flash Player did not directly render all audio on your system inoperable.  It can't.

    If you haven't rebooted yet, I'd start there.

    After rebooting, if the problem persists, start by confirming that cabling to your speakers/headphones is correct, then move to the windows volume settings, then to Control Panel > Sound to ensure the correct sound output is being used, then to any proprietary audio control panels on the system.

    If that doesn't work, I'd go to Control Panel > Add/Remove Hardware and uninstall the audio card, reboot, and let windows re-discover it.

    If you're still stuck, I'd call up your computer manufacturer or audio card manufacturer and go from there.

    3 replies

    jeromiec83223024
    jeromiec83223024Correct answer
    Inspiring
    January 6, 2016

    Flash Player did not directly render all audio on your system inoperable.  It can't.

    If you haven't rebooted yet, I'd start there.

    After rebooting, if the problem persists, start by confirming that cabling to your speakers/headphones is correct, then move to the windows volume settings, then to Control Panel > Sound to ensure the correct sound output is being used, then to any proprietary audio control panels on the system.

    If that doesn't work, I'd go to Control Panel > Add/Remove Hardware and uninstall the audio card, reboot, and let windows re-discover it.

    If you're still stuck, I'd call up your computer manufacturer or audio card manufacturer and go from there.

    V
    victort435Author
    Participant
    January 8, 2016

    Thanks....

    Turned out the audio remote pad of the speakers fell on the floor and the

    audio was knocked off on the button.

    Could not access "Correct" now on forum..may be too late

    Thanks again

    In a message dated 1/5/2016 4:22:18 P.M. Pacific Standard Time,

    forums_noreply@adobe.com writes:

    https://forums.adobe.com/message/8360404

    0
    K
    Kratika Agarwal
    Participating Frequently
    January 5, 2016

    Please see below link:

    Re: Flash Player 20.0.0.267 - ActiveX Embedding Issue

    0
    Firefly Community Gallery
    Adobe Firefly

    Remix with Firefly Community Gallery

    Thousands of free creations to fall in love with and remix in Firefly.

    Explore now
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices