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Inspiring
July 13, 2016
Answered

Mac Flash Player - Stopped by Anti Virus

  • July 13, 2016
  • 7 replies
  • 2234 views

Hi

I have a MacBook Pro with OS X El Capitan

Flash player will not install error message:

Your antivirus software must allow you to install software.

I don't believe I have any anti virus software after uninstalling Avast

Can you help?

This topic has been closed for replies.
Correct answer Activefuture

I believe I have sorted it

For the record what I did was install Google Chrome and installed it from there

It now works both in chrome and safari

7 replies

Inspiring
July 14, 2016

Have tried starting Mac in 'Safe Mode'

Have tried turning off firewall

what more can I do?

_maria_
Legend
July 14, 2016

Your screenshot of the page is perfect and helps to clearly identify the problem, which is the install button is missing, and isn't related to the anti-virus note, but I can see where it's confusing.

Try going to get.adobe.com/flashplayer/otherversions - select the OS and player type you want.  Does the Download Now button display? (it may take a second or two).

ActivefutureAuthorCorrect answer
Inspiring
July 14, 2016

I believe I have sorted it

For the record what I did was install Google Chrome and installed it from there

It now works both in chrome and safari

Inspiring
July 14, 2016

Inspiring
July 14, 2016

Inspiring
July 14, 2016

the install button just does not work?

Inspiring
July 14, 2016

Hi the above error which  have screen shot comes up

I have uninstalled my anti virus software

I have contacted Apple Support who say the problem is with Adobe not my computer?

_maria_
Legend
July 14, 2016

That's a comment on the page, not an actual error.  Click the Install button to download the installer.  Close the browser window.  Locate the downloaded file (most likely in the Downloads folder) and launch the installer file.

Inspiring
July 14, 2016

_maria_
Legend
July 13, 2016

Is that the error message from the installer, or the note on the Flash Player download page:

Posting a screenshot is always very helpful.

If it's from the installer itself, where did you download the installer from?