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Anonymous
December 10, 2015
Question

Mac Freezes when flash player starts

  • December 10, 2015
  • 2 replies
  • 190 views

I have MacBook Pro with OS X Yosemite 10.10.5 and in the last couple of days my mac freezes whenever i open any window that runs flash player.  I tried to uninstall and reinstall again, but the result is same.  I also try to update my OS with the new OS X El Capitan and as soon as it starts, the Mac again freezes.  The only option to resume is to hard reboot the system.  Can anyone help to recover my problem.

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    2 replies

    jeromiec83223024
    jeromiec83223024
    Inspiring
    December 10, 2015

    I would start by disabling hardware acceleration as described in the video troubleshooting guide below.

    Please work through the video troubleshooting guide.

    https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

    If you're still stuck, please follow the directions in the guide on providing the dxdiag report and additional information about what you tested and saw.

    K
    Kratika Agarwal
    Participating Frequently
    December 10, 2015

    Hi,

    Could you please share one flash URL for which this issue occurs, with details like Flash Plyer version, browser name and version.

    Thanks

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