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April 11, 2013
Answered

Mac installation says Safari is open, but it is not.

  • April 11, 2013
  • 30 replies
  • 253905 views

MPBr

OSX 10.8.3

Adobe Flash Player Version 11.7.700.169

Tried to install newest version of flash player when prompted.

Flash installer says that Safari is open and it can not continue, so I check my tasks and Safari is not open. I open safari and then close it with CMD+Q to ensure all instances are closed. This does not work.

Restart my computer to ensure that safari isn't open. Attempt installation again with fresh restart. Flash installer says that Safari is open and it can not continue.

Can not install newest version of Flash, nor can I locate information pertaining to this issue.

Any help is appreciated (assuming that it's not a problem with the latest installer which will be remedied shortly).

Thanks

This topic has been closed for replies.
Correct answer JamesInsource

A common mistake (especially among people who have newly switched to Mac from Windows) is the misperception that closing the Safari window closes the app... it doesn't. As long as it's still "lit" in the dock, it's open.

That's why the "clean install" instructions include a hard reboot. To kill all running apps and processes.


@Mike M - Agreed!

Note: Before using my method above, Safari was completely shut down and was not "lit".  Users should definitely check to ensure Safari is completely closed, before taking further measures.

30 replies

Participant
August 16, 2014

Hi guys,

I had the same problem. But I have solved it. I found it quite annoying that is said that safari was opening but it is not. To resolve this, press Command + alt + esc. This will show a pop up bar with all the programs that are running still. Click on safari and press Force Quit. There you go! All resolved. Hope this was helpful

Kind regards,

Karen

Participant
July 12, 2014

I figured it out. Restart your mac and log back in….DON'T get back on the internet

steps:

1) look at the top left of your screen and there is a drop down menu called "Go" HOVER OVER THAT

2) CLICK DOWNLOADS from the drop down menu

3) select the ADOBE FLASH ONE

it should take you through the process again without using safari

Participant
July 2, 2014

If anyone else is having the issue where the Flash install is asking you to close Safari when you know it's closed, try this:

1. Open activity monitor: Applications > Utilities > Activity Monitor

2. Find a process called WebkitPluginAgent and force that to quit.

3. Then retry the flash install.

flashtivo
Participant
December 22, 2014

Thanks, that fixed it for me.

flashtivo
Participant
December 22, 2014
53. Re: Mac installation says Safari is open, but it is not.

hellohelloworldworlddCommunity Member

If anyone else is having the issue where the Flash install is asking you to close Safari when you know it's closed, try this:

1. Open activity monitor: Applications > Utilities > Activity Monitor

2. Find a process called WebkitPluginAgent and force that to quit.

3. Then retry the flash install.

THIS SOLUTION WORKS!!!!!!!

1dudette1
Participant
June 28, 2014

I'm also being told to close safari and chrome when they are closed, it's so annoying.

Yaremus
Participant
June 28, 2014

I have had this problem in the past...about a year ago...searched for solutions, found one and installed Flash, A few months later it happened again and having forgotten the solution went through the same process again and now it has happened a third time. I can't keep looking for solutions. It just isn't god enough! It is Adobe's responsibility to sort out this issue which has been dragging along for ages and wasting a lot of time of a lot of people!

honyant
Participant
June 11, 2014

I have been having the same problem and I don't know if my solution will apply to anyone else but once I closed NetNewsWire the demand for Safari to close disappeared the the install completed,

koalanaz
Participant
June 7, 2014

haji there,

this is pretty simple, click on the apple logo on top left corner, click on force quit and remove safari and mail box, then click retry , it will work

naz

jherrera309
Participant
May 13, 2014

Hello everyone I am not professional by no means but this is what I did. I downloaded the program, saved it to desktop and then logged out of my computer completely. I logged back in opened the program that I save to my desktop and woohoo It download completely hope this helps

May 11, 2014

hi guys,

i tried to install same problem occur. But I open the safari, n close it by short cut (command +q), and re entry

and  it works for me...:):):):):)

Participant
November 16, 2013

I had exactly this problem too, and found this thread. In case this is useful to anyone else, I used activity monitor to search for "flash." I found a program called Menu Tab Pro, a front end for Facebook, was using the flash player on my MacBook Pro. Once I quit that program, I could successfully install flash.

From the above I would suggest that it appears that the latest flash installer cannot identify correctly what applications are using it on a Mac. If it cannot identify the application, it defaults to "Safari." Because Safari is closed, most users receive no useful information from the flash installer to help them install flash. Identifying what is using flash in the activity monitor by searching for flash, and closing the application using flash enables the flash install. A test at the adobe site after the install confirms the latest version. Also, a plugin check with Firefox confirms the latest install.

Participant
November 27, 2013

I was just successful in installing the update...

Go to "Activity Monitor", find the item "Dock" and click the close button. The Dock will relaunch. Then click "Retry" on the installer and it should allow you to continue the installation.

I hope this helps.

C_F_McBlob
Inspiring
November 27, 2013

"Menu Tab" (Apparently a Facebook plugin) has been causing some troubles too as it gives an indication that Safari is running. If anyone uses MenuTab, be sure to "kill it" using Activity Monitor BEFORE installing.