Mac OS X Flash installer freezes at 90%.

Question

The Mac is on version 10.11.4 of OS X. I'm  using Safari. I can download new version 21.0.0.213, double-click, get prompted for password and install starts, but progress bar gets stuck at 90%, then after a while quits with failure. I've already tried downloading the offline installer from the Mac troubleshooting guide and the issue persists.

_maria_ · Answer

Hi,I'll need to get some log files from you to troubleshoot further. Please read through the FAQ Where do I find the Flash Player installation log on the Macintosh? before doing anything. After reading through the FAQ do the following:Configure your system to generate the install.log file and FlashPlayerInstallManager.log fileUse the offline installer to generate new logs for the install attemptWhen the installation hangs close the installerCopy the contents of the install.log file to a text file.Upload the install.log and FlashPlayerInstallManager.log file to cloud.acrobat.com/sendLaunch browser and navigate to cloud.acrobat.com/sendif you're not already logged in using your AdobeID you'll be prompted to do soEither click the Add Files button in the upper right, or drag and drop the files into the field in the center of the pageAfter adding both files, click the Create Link buttonPost the link to the uploaded files in your reply--Maria

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