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July 15, 2016
Question

Mac OS X Yosemite 10.10.5 Freezes when downloading Flash

  • July 15, 2016
  • 2 replies
  • 592 views

Hi-

I have attempted multiple times to download the new version of flash on my macbook air. I even uninstalled my current version to start from scratch but every time I attempt to download it freezes on 90%. Can anyone help me?

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    2 replies

    July 15, 2016
    _maria_
    Legend
    July 15, 2016

    I'll need to get some log files from you to find out why it's hanging at 90% download.  Please do the following:

    1. Select the Go -> Go to Folder... menu item from the Finder menu
    2. Copy and paste ~/Library/Logs/ into the Go to Folder dialog
      • This is the User's Library directory, not the system, /Library, directory
    3. Create an empty text file named ADM.trace inside the ~/Library/Logs directory .  The file extension itself is .trace, not .txt or anything else.
    4. Run the installer again.  When it hangs at 90% quit out of the installer to close the window.
    5. Go to ~/Library/Logs/Adobe_ADMLogs directory (use step 1 if needed)
    6. Locate the Adobe_ADM.log and Adobe_GDE.log files
    7. Upload both files to cloud.acrobat.com/send using the instructions at How to share a document
    8. Post the link to the uploaded files in your reply
    July 15, 2016