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Participant
December 19, 2015
Question

MACBOOK pro--Flash generates wheel, crashes, generated disk errors

  • December 19, 2015
  • 2 replies
  • 533 views

Hardware:   YOsemite Ver 10.0.5 2015 macbook 13 inch Retina

Problem:  When using Flash,Mac freezes, generates "the wheel"  and generates  "web page not responding"  in Force Quit dialog box.

1. I had to cleanup my hard dish using Utilities. 

2. I ran utilities and that cleaned up many generated errors on my hard drive.

3. Then my mac ran flawlessly.

4. Tried to use Flash  again and started getting the wheel again and message in Force Quite box.

5. I removed and reinstalled Flash.

6. The problem persists until I completely remove Flash.  Since I am downloading Flash from Adobe i presume it is the most up to date version. 

Some recent update must have cause this because I was running flash without  a problem since June when I bought this new MAC.

Any ideas on what is causing this issue and how do  i install Flash and have it work? 

    This topic has been closed for replies.

    2 replies

    jeromiec83223024
    Inspiring
    August 27, 2018

    I'm not sure why this thread popped up as new on my list, but I'm just realizing that it's from 2015.  I'm going to lock it to prevent the original poster from getting more spam about it.

    If you're having a problem, please start a new thread so that we can give you personal advice.

    There's a great guide on getting a useful answer, here:

    https://forums.adobe.com/thread/1195540

    jeromiec83223024
    Inspiring
    August 24, 2018

    Flash Player doesn't interact directly with the disk in a way that would let it "generate disk errors".   That's simply not how things work.

    Flash Player may have asked the Operating System to write or read files and provide the results.  That write or read may have failed, and it may have left the underlying system in a bad state; however, that's happening underneath Flash Player.

    In general, disk corruption tends to be a decent predictor of impending hardware failure.  This is more true on hard disks with spinning platters than solid-state SSDs, but hardware does fail sometimes.  Since you're seeing hard disk problems already, if you don't have a backup and restore strategy and/or current backups, I would strongly recommend that you make sure that anything that you don't want to lose is backed up as your first order of business.  If the disk is failing, there are no guarantees about when it will fail.  Data recovery services for dead hard disks can be in the thousands of dollars.

    Once you know that your important data is safe, it's possible that there was just some hardware or software hiccup in the plumbing between the operating system and the disk controller that resulted in some data getting messed up.  It happens, which is why the disk repair tool exists.

    If you ran the repair tool, that may have fixed the underlying problem (some kind of error in the accounting of what data is stored at what physical location(s) on the disk), but it could be that something unrecoverable happened, like two files wrote in the same spot.  Replacing the files with a pristine copy should result in them being consistently readable.  If it's a physical problem, there's a chance that you'll just see the symptoms continue to come back and/or experience general weirdness on the machine.

    You can ensure that you have a pristine copy of Flash Player by uninstalling and reinstalling.

    Uninstall Flash Player - Mac:

    https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html

    Install:

    https://get.adobe.com/flashplayer/

    Now that you've repaired the filesystem errors, uninstalling and reinstalling Flash Player should result in you having an in-tact copy of the binaries that should be accessible by the disk.  Again, if it's a physical problem, you can't necessarily write and read reliably, so you're just going to keep getting weird spurious behavior.

    This isn't a support article for Flash Player, but the idea is the same.  If you're encountering a spinlock and it's Flash Player, you can generate a "spindump" log that should tell us why it's hanging.  You'd just need to do it on the flash player process instead.

    Create Spindump File On Mac – Zoom Help Center

    Again, a whole bunch of filesystem errors on a brand new machine isn't a good sign, and I'm pretty confident that there's an underlying hardware problem here.  Especially since you can't actually pull the battery out mid-write or anything in a way that would truly mess up the state of a hard disk under normal operation...