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lovegiver91
Participant
November 9, 2016
Question

Mc Afee installation during Flash Player installation

  • November 9, 2016
  • 1 reply
  • 1022 views

Hi,

I'm just here to say that I find just incredible and unacceptable that Mc Afee Antivirus has been installed on my computer during Flash Player installation without asking me anything.

This methods have been condamned in Europe and France for other softwares editors who used to force consumers to use their tools or partners ones.

I condamn Adobe for such methods and will not renew the licenses I actually own (LR).

Ciao.

[Moved from the Adobe LiveCycle General discussions - features, feedback, training, documentation, etc. forum and into a more appropriate forum. - moderator]

    This topic has been closed for replies.

    1 reply

    jeromiec83223024
    jeromiec83223024
    Inspiring
    February 15, 2017

    Adobe does provide bundled offers for products that we offer free of charge.  Distributing and maintaining those products is tremendously expensive, and the offers help Adobe to recover some of those costs.

    That said, if you downloaded Flash Player directly from Adobe (and not through a third party, or something like Firefox's plug-in manager) there is absolutely the option to opt out of installing the bundled offer.  Occasionally, we've also seen instances where third-party plug-ins (ad-blockers, anti-tracking plugins) change the intended behavior of our downloads page, and the option to opt-out is not displayed.  Unfortunately, those plug-ins rewrite our software on the fly, and cause it to behave in unpredictable ways.

    It's also possible to completely avoid the bundled offers, by using a browser that includes Flash Player as a built-in component; namely, Google Chrome and Microsoft Edge.  Chrome includes Flash Player, and keeps it updated through it's update pipeline.  Similarly, Microsoft Edge and Internet Explorer on Windows 10 both include Flash Player, and updates are distributed directly through Windows Update.

    Hope that helps!

    C
    C.Norshammar
    Participant
    June 17, 2017

    It's only possible to duck such offers if theyre visible.

    I just updated and I never got a chance to (not) install that other program.

    That should be easy to spot!

    Is it even legal to spread programs in this maner without showing what's about to be installed?

    Well.. That last one wasn't really a question.

    All other programs I use from you, super!

    Just this one thi not so good!

    //Christopher

    jeromiec83223024
    jeromiec83223024
    Inspiring
    June 19, 2017

    In my experience (and if you go back through my history, you'll see dozens of these), there are two scenarios where you are not given the opportunity to opt out.

    1. The only authorized place to download Flash Player is here:
      https://get.adobe.com/flashplayer/

      Unfortunately, a browser vendor with a plug-in manager regularly includes Flash Player without our authorization, and instead of directing users to our product download center (which would provide the intended opt-out experience), they direct you to the incorrect installer binary, which includes the bundled offer.  This is obviously problematic, but done without our permission.  They should stop distributing the binary and instead, direct users to our product download center.  If this is what happened, you should absolutely complain to them about it.

    2. You're running a browser plug-in that changes the software on the page.  This is generally in the form of some kind of "blocker" (advertising, javascript, tracking), and it prevents the center section of page, which contains the the opt-out dialog, from loading.  In this scenario, you've effectively re-written our website in a way that we can't anticipate or detect, and you're getting an unintended side-effect.

    I've personally and exhaustively investigated dozens of these reports, and I consistently find that either the reporter was unknowingly running this kind of blocking application (or was not initially forthcoming about it, such that we spend days of multiple peoples' time looking for something that wasn't there), or they're using their browser's plug-in manager, and it's just simply doing the wrong thing.

    If this really isn't the case in your scenario, I'd be more than happy to investigate.  A step by step description of what you did, and ideally, some screenshots demonstrating the broken UI and that include the full contents of the browser window (so that we can see the full browser window, plug-in icons, etc) would be really helpful in sharing that information with the appropriate teams.

    Thanks!

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