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Participant
April 11, 2016
Question

Microsoft Edge suddenly broken, no video or audio in web conference application

  • April 11, 2016
  • 1 reply
  • 398 views

My IE 11 browser is working fine.  And I had Edge running fine up until a few days ago.

Now ... My Edge browser is "broken" in terms of Adobe Flash use.  I have no video or audio in my web conference flash app suddenly.

I works on IE 11. (and YES I have toggled the Flash setting numerous times)

Please help.  Very desperate.  64 bit Windows 10 system.

Thanks.

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    1 reply

    Participating Frequently
    April 12, 2016

    Hi,

    Please check the FP version you are using?

    Flash Player Help

    Please share steps to reproduce the issue.

    Thanks

    Participant
    April 12, 2016

    Hi Kratika,

    Thanks for you kind reply.  So - am I right in assuming that I was wrong to believe the in Windows 10 the version options were out of my control ?  As far as I know the 21.0.0.182 is only pushed via the centralized Windows Update option ?

    Am I wrong ?  Anyhow - in desperation I have tonight done a whole system restore... painful ... and a lot of work but ... let me see how it turns out ...

    If you have any other idea's please let me know.  Totally confused as to why it suddenly broke in Microsoft Edge.

    jeromiec83223024
    Inspiring
    April 12, 2016

    I'm not aware of a widespread issue that matches the symptoms you're describing, and you're correct, Microsoft owns the distribution pipeline for Flash in IE and Edge on Windows 8 and higher.  The standard options for reverting to earlier Flash Player versions don't apply.

    If you haven't rebooted since things stopped working, I'd start there.

    If that doesn't help, you can try reverting recent updates to Flash and Edge to see whether or not they're the source of the problem.  Be methodical and go one at a time, so that you know definitively which one broke stuff.  This will help us to either find the problem, or communicate the issue to Microsoft, if it's an Edge update and not a Flash update in play.

    To do this, go to:

    Control Panel > Programs > Programs and Features > View Installed Updates

    Sort by installation date, and look at the most recent changes.  Does anything correlate to when the symptoms started?  In particular, look for recent updates to Flash Player or IE/Edge.  IE/Edge updates are frequently bundled as Cumulative Update for Windows, so you may have to examine the provided support links to get details. 

    If reverting an update makes the site start to work, some information on how to reproduce the problem would be necessary for us to debug and fix the problem.

    If reverting updates that correlate to the timeframe doesn't resolve the issue, then there's something else going on.  There's either a problem with the content provider, necessary network traffic isn't being allowed, something is broken at the OS/Driver/Browser level, etc.  

    I'd try disabling hardware acceleration as the next step in that instance:

    https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

    Once you've finished testing, please definitely re-apply any updates you reverted by running Windows Update and installing the available updates again.


    Let us know what you find.