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Question

missing export kernel32.dll error

Forum|Forum|18 years ago
May 2, 2007
15 replies
9746 views

I have been using Flash Player with quite a few problems. I uninstalled it per Adobe's recommendation. Then when I tried to reinstall I received this error: the download.exe file is linked to missing export kernel32.dll:verifyversioninfoa. Anyone receive this error? Any ideas? After reading a post here, I went to hilton's website and an express version of Flash Player was automatically installed. This seems to have fixed my problem, temporarily. But I know better...something is going very wrong!

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C

cobraxus

Participant

DOWNLOAD.EXE file linked to missing export KERNEL32.dll VerfiyVersionInfoA

I'm running Windows ME and this has been going on for weeks.

O

Opeysheart

Participant

I'm attempting to update Flash on my Win98se.

I also get the following:

missing export KERNEL32.DLL:VerifyVersionInfoA

The installation is apparently interrupted with that message.

I had not attemped, prior to this effort, to uninstall the previous version, as I never have done so with past updates.
Was I supposed to?

Does it appear that this 'bug' is common to Win98?

Opey

A

Anonymous

I was reinstalling Windows 98se on a clients machine after a hard drive failure/replacement when I had the same error. The client had requested that I reinstall Adobe Reader, Flash Player and the the Google tool bar while I was installing recovered files. Since I was familiar with the Google tool bar being an option when downloading and installing Adobe Reader I went ahead and installed both. Then when I attempted to install Flash Player I received the Kernel32.dll error. After reading Bentley Wolfe's post from 5/07, I uninstalled the google tool bar then attempted to install Flash again - which was successful. I then reinstalled the Google tool bar and ran the Flash installer again and got the Kernel32.dll message again. Until a permanent fix becomes available it appears that one workaround for pre-NT operating systems is to temporarily uninstall the Google tool bar while installing/updating Flash. I visited several web sites which contained Flash interactives after reinstalling the Google tool bar and the player performed normally; so the conflict appears to be limited to the install process and not to actual operation.

I hope this can be of some assistance - Charlie

B

Bobster3

Participant

I too run Windows 98. I tried to download Flash Player from http://www.adobe.com/shockwave/download/alternates/ and got the message that a file is missing that is required for this download: export, KERNEL32.DLL:VerifyVersionInfoA. I tried the previous posters advice and went to www.hilton.com to get that automatic flash player install, instead my browser crashed with a message that it had performed an illegal operation in FLASH9C.OCX.

How do I download Flash Player?

When I go to the adobe download page with firefox it crashes the second I enter the download page even without clicking on anything. The attempts described above happened when using Explorer.

B

Bbbent

Inspiring

Hmmm. According to my info it was a problem with the download bits that was fixed last month.

The problem has something to do with the behind-the-scene tools that do the downloading of the Flash Player and it's tie to the Google toolbar.

So what probably fixed it was going through the same system, but in a way that didn't include the Google toolbar (which could have been triggered by a 3rd party express install, sure...)

Now, "crashes with an error message referring to flash9.ocx " is a different issue. We know there's some kind of crashing problem. But we haven't found the right way to reproduce it yet. You can find instructions for generating a Flash Player crash log in other threads, please set that up. If you get a crash log please open a support web case! ( http://www.adobe.com/support/flashplayer)

B

Bbbent

Inspiring

That makes it more clear, thanks.

I've never seen that installer error before. So I did some digging and found a bug that seems to match. You wouldn't happen to be running Win98 would you?

Also any chance this problem occurred early last month? What I read indicates we fixed it, so if the fix isn't working I want to know...

(202898 for Darren's reference...)

E

evogtsAuthor

Participant

Yes, I am running Windows 98. Crazy, I know...

E

evogtsAuthor

Participant

Oh, and no, this particular "missing kernel error" did not occur earlier last month. I have had many "flash9c.ocx" errors for the past several months, though.

B

Bbbent

Inspiring

So I had to read this about 8 times...

You crashed when running the installer? Or when downloading the installer? Can you make this a bit more clear for us?

E

evogtsAuthor

Participant

I am sorry if I confused you. My children frequently visit a site which requires Flash Player. During the time they are on this site, it most always crashes with an error message referring to flash9.ocx (or something like that). In an effort to stop all the crashes I thought I should uninstall Flash Player and then reinstall it. So, I followed the directions on this site, and when it came time to download it from your site it gave me the error message: the download.exe file is linked to missing export kernel32.dll: verifyversioninfoA. As I stated, I read through several posts regarding this topic, and one of the posters had said they went to www.hilton.com and an automatic flash player was installed. So, I thought I'd try it, and it worked. Now, the site my children visit works again, but I'm still getting many errors. (However, not all related to Flash Player, that I know of.) Does this make sense, or have I confused the issue even further?

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