Skip to main content
April 27, 2006
Question

MSI file installation fails on computers with logged-in restricted users

  • April 27, 2006
  • 12 replies
  • 4406 views
I'm trying to package Flash Player 8b for silent distribution via Microsoft SMS. My package works correctly on computers where a logged in user is either a local Administrator or Power user, but fails with an error on computers where the logged in user has no such rights. The SMS package is set to install with administrative rights. The computers are Windows 2000 SP4 and Windows XP SP2 workstations. I only have the problem with Windows XP SP2, but those computers are the only ones without priviledged users. I've confirmed that computers with logged-in administrative users work properly, like my own Windows XP machine.

The installer I'm using is "install_flash_player_active_x.msi" and the version is "8,0,24,0". The digital signature is dated "Friday, March 31, 2006 12:45:10 PM". I am led by other posts to believe that this is the most current version and that I shouldn't be having these problems with it.

The error that is reported in the log files is:

1: ISMsiServerStartup Failure, Failed to Initialize script support, Error = 0x80070006

I'm using a Visual Basic script in my SMS package. It attempts to run the "uninstall_flash_player.exe" uninstaller to remove old versions, then tries to run the installer. It uses the following command line:

install_flash_player_active_x.msi /log %systemroot%\temp\flash_msi.log /qn allusers=2 reboot=reallysuppress

Originally I did not include the "allusers=2 reboot=reallysuppress", but I was having another error and various Macrovision and InstallShield support sites suggested that addition as a fix. That error was "Internal error 2103. 26".

Any ideas? Should this really be so hard to package and distribute?



    This topic has been closed for replies.

    12 replies

    April 27, 2006
    Bentley,

    Thank you for your response. I tried re-downloading the .MSI installer but the file is exactly the same as the one I'm attempting to distribute. I used the link in the licensing response system to get to the download page:

    http://www.macromedia.com/cfusion/entitlement/index.cfm?loc=en%5Fus&k=31599404%2Dd9d1%2D7e4d%2D02ab395ca6e90736

    Is that not the correct link? How can I tell if the .MSI file I have is the correct file?

    Thanks for your help!
    Inspiring
    April 27, 2006
    Nate Allen wrote:

    > I'm trying to package Flash Player 8b for silent distribution via Microsoft
    > SMS. My package works correctly on computers where a logged in user is either
    > a local Administrator or Power user, but fails with an error on computers where
    > the logged in user has no such rights. The SMS package is set to install with
    > administrative rights. The computers are Windows 2000 SP4 and Windows XP SP2
    > workstations. I only have the problem with Windows XP SP2, but those computers
    > are the only ones without priviledged users. I've confirmed that computers
    > with logged-in administrative users work properly, like my own Windows XP
    > machine.
    >
    > The installer I'm using is "install_flash_player_active_x.msi" and the version
    > is "8,0,24,0". The digital signature is dated "Friday, March 31, 2006 12:45:10
    > PM". I am led by other posts to believe that this is the most current version

    That is NOT the most recent version of the MSI. It was refreshed on
    4/6/06 with fixes for exactly this issue. Grabbing a new installer from
    the licensed distribution installer information should resolve this
    issue for you.

    Bentley Wolfe
    Senior Support Engineer, Flash/Flash Player
    *Macromedia, now a division of Adobe Systems