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Participating Frequently
January 26, 2015
Question

my flash player

  • January 26, 2015
  • 2 replies
  • 1178 views

My adobe shockwave flash player freezes up whenever I play flash player games on facebook. Why? It says its not responding and ask whether I want it to continue.

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    2 replies

    Participating Frequently
    May 16, 2017

    Still haven't got an answer here. Flash player still hangs.

    jeromiec83223024
    Inspiring
    May 16, 2017

    First things first, you're running a Flash Player from early 2015 in IE.  There are interdependencies between Flash Player and the browsers, and they move in lock-step with each other.  That's why we all release patches on the same day.

    You'll need to install the latest Flash Player for IE.  Aside from missing hundreds of security enhancements, you're at least tens of thousands of changes behind the current state of the player.  Since Flash Player is a built-in component of IE on Windows 10, it's strange that you'd be running such an old Flash Player.  If you're not set up for Windows Update to provide automatic system updates, you should really consider it.  Flash Player updates are delivered by Microsoft via Windows Update for IE and Edge on Win10.  In fact, we may be depending on fixes in Windows 10 that you don't have yet.  Windows 10 is intended to be "evergreen", and automatically updated on a frequent schedule.  We work closely with the IE and Edge teams to stay in sync with the latest updates, but it's not feasible for us to continue backwards support (particularly on the testing front) for the long tail of dozens of possible stale builds.

    Making sure that all components in the chain (OS, Browser, Drivers, Flash) are current is a really great place to start.  At the very least, it establishes the fact that we know we're at a good baseline. 

    For Firefox, there's a long-standing hang related to the plugin sandbox architecture.  I'll spare you the boring details, but if you're on a 64-bit version of Windows, you should upgrade to 64-bit Firefox.  You'll get a much better experience from Flash and Firefox in terms of stability, performance and security.

    Go here, and choose the variant from the 64-bit column:

    https://www.mozilla.org/en-US/firefox/all/

    At that point, if you're still encountering a hang, disabling hardware acceleration would be the next step in the process:

    Instructions on doing that are covered in the video troubleshooting guide below:

    https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

    If you're just stuck with no Flash running anywhere, what changed?  Did you install an off-brand security suite?  Ad blocker?  NoScript? Followed some instructions that had you manually deleting files or messing with the registry?

    If you're still stuck, please follow the directions in the video troubleshooting guide on providing the dxdiag report and additional information about what you tested and saw.

    Participating Frequently
    May 16, 2017

    These steps really helped but my Flash Player Still hangs. It is a lot less now. I submitted the bug report as you suggested. Waiting to hear back.

    jeromiec83223024
    Inspiring
    January 27, 2015

    While we'd be happy to look at it, there's not enough information to do anything with.  We really need to be able to reproduce the problem so that we can look at it under a debugger.

    If you can provide the following essentials, that would be a great start:

    Read Before Posting: How To Get A Useful Answer To Your Question

    Participating Frequently
    January 28, 2015

    Dear Jeromie

    Here are some of the essentials you asked for I am running Windows 8.1. It happens in both firefox and IE. I am running flash player version 16.0.0.296. Here's one page that demonstrates the problem. War Commander on Facebook | Facebook. My luck of course the day that I write this message the problem doesn't occur. I am sure it will come back though.

    Andrew