My Flash Player is according to my settings active but the web site says it isn't. What should I do?

You don't provide which operating system or browser this is on.  See the following:

For Internet Explorer on Windows 7 or lower, see Enable Flash Player for Internet Explorer.

For Internet Explorer on Windows 10, see Enable Flash Player for IE on Windows 10.

For Edge on Windows 10, see Enable Flash Player for Edge on Windows 10.

For Firefox on any OS, see Enable Flash Player for Firefox.

For Safari on Mac OS, see Enable Flash Player for Safari.

For Google Chrome on any OS, see Enable Flash Player for Chrome.

For Opera on any OS, see Enable Flash Player for Opera.

If none of these work, provide the following information:

• Operating system version
• Web browser and version
• Flash Player version
• Explain your problem in step-by-step detail if possible
• A direct link to a web page that demonstrates the problem
• If you get error messages, please provide a screenshot

Getting Flash Player https://get.adobe.com/flashplayer

Microsoft does not allow external installs into Edge or Internet Explorer

If you want the latest Flash Player, you will have to use a non-Microsoft browser

When you ask a question you need to provide some basic information

-Forum quick start https://forums.adobe.com/docs/DOC-5601

Mac or Windows, and EXACTLY which version of the operating system?

Recent Mac AND Windows operating systems have been known to cause "odd" problems

Are you using a computer Administrator account with full read/write permission?

Exactly which version of the program do you have that is causing problems?

What is the exact error message that you see?