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March 16, 2015
Question

my ID and the temporary PW word you sent do not match so I can't get on

  • March 16, 2015
  • 1 reply
  • 155 views

my email and my PW do nit match so I anv't get o the Email was a tem

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    1 reply

    jeromiec83223024
    Inspiring
    March 18, 2015

    I don't have a lot of info to work with, but I'm guessing that you're on a Mac, that you're trying to install Flash Player, and that you're getting a username and password dialog box from the operating system that's asking for your permission to continue with the installation. 


    If not, I need to know more about your computer and browser:

    https://forums.adobe.com/message/5249945#5249945

    ---

    This password prompt is presented by your operating system, and is intended to keep you from accidentally installing software.

    If this is your personal machine and you don't need a password to log into the computer when it first starts up, you can probably leave the password blank and click OK to get past this prompt.  If this is your personal machine and your normal password isn't working, check to make sure that CAPS LOCK is off, and type the password carefully.

    If this is your work machine and it's asking for an Administrator password, well, you'll need to have a conversation with your friendly IT person.

    If you're still stumped, you may need to reset the password on your Mac:

    http://support.apple.com/kb/PH18653

    http://support.apple.com/kb/PH14325

    http://support.apple.com/en-us/HT201240