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H
hiwaysage
Participant
August 6, 2013
Question

need help

  • August 6, 2013
  • 1 reply
  • 874 views

please help i an running windows 7 professional, browser ie 10 flash player currant 11.7 trying to up grade to fp 11.8 keep getting this pop up install_ flasherplayer11x32ax_gtbd_chrd_aaa_aih.exe contain a virus and was deleted..... all anti virus is up to date  im kinda new with dealing with computers thanks for helping out bobby johnson

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1 reply

C_F_McBlob
C_F_McBlob
Inspiring
August 6, 2013

It's a "false positive" from your antivirus. "F-Secure" is terrible about this - claims EVERYTHING from Adobe is a virus. Someone in their DEV dept. must have a real chip on their shoulder about Adobe products.

Try disabling your A/V and then download. Install and THEN re-enable your A/V.

H
hiwaysageAuthor
Participant
August 6, 2013

hi cf, thanks for taking the time to reply, i am using mircosoft bare essentials, as my av , i have found out how to take down the firewall, still have not figure out how to disable av ? any sugestions? when i tried to disable the av i get an popup which says application failed to initialize 0x80070002 . thanks for your help

C_F_McBlob
C_F_McBlob
Inspiring
August 6, 2013

Ugh! Microsoft (be it Bare essentials or (in)Security Essentials) is the WORST thing you can have as antivirus.

Think about it for a sec... Windows is the reason Antivirus exists in the first place. It's so full of security holes that even fourteen years after it first hit the shelves, they're STILL fixing security issues in XP. If they're still discovering security flaws in their own OS after fourteen years, just how great do you think their antivirus software will be at protecting you from things they haven't even identified after all this time?

You should be able to uninstall Bare Essebtials from your Control Panel under Programs and Features.

I'd recommend AVG Free to replace it. It's about the best "free" antivirus there is, and if you ever decide to go with the FULL package, it's easy to upgrade. I've used AVG since 2006 and with two exceptions, have never had a problem. One of those was the FBI virus which, once it gets ahold of a system is pretty much IMPOSSIBLE to get rid of without reformatting the hard drive.

You can disable AVG at will with a right click on the tray icon, but it won't be necessary, because I've never seen it flag Adobe updates as viruses.

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