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DonnaKT
Participant
February 3, 2013
Question

Need help Candy Crush game will not load it say SHOCKWAVE PLAYER PLUG IN UNRESPONSIVE Help?

  • February 3, 2013
  • 1 reply
  • 8373 views

I need help.  My Candy Crush game will not load it stops at 31%.  Says    Shockwave Player   Plug in unresponsive.  This is my favorite game and now it will not load  Help please

    This topic has been closed for replies.

    1 reply

    chris.campbell
    chris.campbell
    Legend
    February 4, 2013

    To help troubleshoot we'll need the following system information:

    When reporting issues with video or audio, it's also helpful to get your system hardware and driver details.  Instructions for finding this information can be found here:

    Finally, please open a new bug report on this issue over at bugbase.adobe.com. The following FAQ will walk you through the information we'll need and instructions for generating a crash log (if applicable):

    How do I report a Flash Player crash to Adobe?

    Once the bug has been added, please post back with the bug URL or bug number so that others effected can add their comments and votes.

    Thanks,

    Chris

    D
    DonnaKTAuthor
    Participant
    February 5, 2013

    My Flash Player version is 11.5.31.138

    My Browser is Google Chrome

    It says my OS is Windows 7 (32-bit) but mine is 64-bit.

    Can you help?

    Donna

    chris.campbell
    chris.campbell
    Legend
    February 6, 2013

    I'd be happy to try.  Can you give me a URL so I can see what happens on my system? 

    Have you tried using a different browser?  You might also want to try using the system version of Flash Player instead of the built in version.  This page describes how to do that:

    Enable system Flash Player in Google Chrome | Windows | Mac

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