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J
jaahunter123
Participant
March 21, 2010
Question

Need help installing Flash Player

  • March 21, 2010
  • 3 replies
  • 1292 views

After following the Adobe trouble shooting procedures, I'm still unable to install Flash Player.  Can anyone help?  OS is Vista Home Premium.

    This topic has been closed for replies.

    3 replies

    A
    Anonymous
    March 22, 2010

    If you're using internet explorer, then go to tools, manage add-ons and ensure that shockwave is enabled... that's what I had to do when i updated my flash player...  There is nothing said about this in any of the documentation for Flash player, i found it in one of the forums... I went round and round, installing and uninstalling for TWO days,,, thinking I'd done something wrong,,, I think it's hilarious that even their "tech support" didn't suggest this...

    I'm trying to get in touch with someone about blocking the flash player Helper, it keeps causing games i play to lag or freeze up, and the only way to keep it from running it to use task manager and keep ending the process, which is a royal pain in the katoosh...

    Message was edited by: PDechenne

    J
    jaahunter123Author
    Participant
    March 22, 2010

    Fantastic! Enabling Shock Wave solved the problem - Thanks much for your

    help.

    pwillener
    pwillener
    Legend
    March 22, 2010

    Go to http://www.adobe.com/software/flash/about/ - can you see the Flash animation and a version number underneath it?

    J
    jaahunter123Author
    Participant
    March 22, 2010

    No.

    pwillener
    pwillener
    Legend
    March 21, 2010

    What means "unable" - what happens when you try?  Do you get an error message?

    And what browser are you using?

    J
    jaahunter123Author
    Participant
    March 21, 2010

    Thanks for your email. I'm using Internet Explorer 8 and didn't get any error messages; however I believe the installation was unsuccessful because I didn't see the movie used to confirm a successful installation.

    I understand a pop-up blocker might be inhibiting the movie (TechNote tn_19091); however I still believe installation was unsuccessful because when browsing websites requiring Flash I'm prompted to install it. (Fixing the potential pop up blocker problem requires messing with the Registry - something I'd rather not do - and doing so wouldn't fix my installation problem.)

    I followed all of the steps in Adobe "Troubleshoot Flash Player Installation for Windows" TechNote (http://kb2.adobe.com/cps/191/tn_19166.html#installwindowsvista) with no success.

    I then contacted Adobe Tech Support with no luck and their Tech Rep referred me to this forum.

    Some background: I uninstalled Flash last year because I believed it was the cause of frequent IE freeze ups, and then reinstalled it earlier this year with no problems until it suddenly stopped working several weeks or so ago. I can see the FlashUtil10 application version 10.0.45.2 in the Flash folder.

    I Restored Windows to an earlier configuration - no luck - will try again as well as going thru the above trouble shooting procedures in the event I messed up.

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