Skip to main content
Participant
November 16, 2015
Question

Need some help installing flash

  • November 16, 2015
  • 2 replies
  • 321 views

Please help to install flash I keep get error message:Error in installing the application

This topic has been closed for replies.

2 replies

eswar6771017
Adobe Employee
Adobe Employee
November 17, 2015

Hi christian3260,

Can you please provide the following log files for further investigation

  1. Download the online installer from https://get.adobe.com/flashplayer
  2. Create an empty text file named ADM.trace inside your %temp% directory.  The file extension itself is .trace, not .txt or anything else.
    • Vista and above: C:\Users\<YourUserID>\AppData\Local\Temp\

  3.  Run the online installer again until the error is returned.  

   4. Two files, Adobe_ADM.log and Adobe_GDE.log will be generated.  The files are located at the following location:

  • Vista and above: C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs
  • Upload the files using the How to share a document instructions
  • Post the following information in your reply:
    • URL to the uploaded log files

Thanks,

Eswar.

AadeshSingh
Participating Frequently
November 16, 2015

Moving the thread to the correct forum.

In the mean time refer to this KB doc. for help Installation problems | Flash Player | Windows