Never did this before - looking for help installing. it says it's complete but won't go any further.

Thanks.

You can try the FULL installers,

Flash Player for ActiveX (Internet Explorer)

Flash Player Plug-in (All other browsers)

but the problem is most likely IE11.

Microsoft really did a number on it. Websites use what are called "User-Agent Strings" in the browser code to identify browsers and provide the proper content for them. WIth IE 11, Microsoft altered the "UAS" so that IE identifies as either "Gecko" (Firefox) or "Webkit" (Chrome or Safari). The problem with this identification, or mis-identification, is that the content which would be appropriate for these browsers won't work with IE because it has a Trident engine, not Gecko or Webkit. So the site identifies it as "unrecognized". The pages can't recognize the browser, so they don't recognize any of the plugins, like Flash Player. So far, Microsoft has made NO indication that they have any plan to fix it soon.

Microsoft's recommendation is to use Compatibility View for affected pages, and "pretend" you're using a different browser. Trouble with that is, it's seen limited success at best, and you have to individually enable it for EVERY page that has problems.

I'm not big on "pretending" so I recommend actually using another browser.

Firefox (from Mozilla)

Opera (from Opera)

Safari (from Apple)

Chrome (from Google)

ANY of those will work where IE11 won't, with the Flash Player Plug-in (For all other browsers), and Chrome doesn't even need that because it has its own Flash Player plugin built in.