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June 18, 2016
Question

New update causes website problems

  • June 18, 2016
  • 2 replies
  • 539 views

Upgraded 2 days ago to 22.0.0.192.  Browser Firefox on Windows 7 professional.  After update wife complains that she can't scroll through photos on TMZ and that screen freezes on Zillow and Trulia

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    2 replies

    jeromiec83223024
    Inspiring
    June 22, 2016

    If you haven't rebooted since the issue started, I'd do that first.  We don't make you exit Flash Player during an upgrade, but that can mean that the old copy of Flash that's in memory is still running, and things can occasionally get weird.  It's the cost of convenience.  Rebooting the machine should rule that out as a possibility.  I'd also recommend checking to make sure that the latest Firefox is installed.

    That said, I'm not seeing any Flash content on Zillow or Trulia.  TMZ makes an absurd number of advertising-related requests (925 initially, and then pings back continuously as you look at the page), and some of that content is one-pixel tracking stuff that uses Flash Player.  The embedded videos and images are generally not Flash.

    If you go to about:crashes in Firefox, you should see a list of crash reports.  If you click on one (or better, right-click and choose Open in New Tab) the name of the link will change to start with "bp-".  If you can submit a couple, and then just post the report ids (bp-xxxxxxxx), I can usually take a look crash dump and just tell you what's causing the hang or crash.

    Colin Holgate
    Inspiring
    June 18, 2016

    Shockwave Player is different to Flash Player, so I moved your question before answering.

    There is a report and bug logged here:

    Flash Player 22 - Flash content does not display since player 22 install

    Can you read the description and see if it's similar to your issue? If it is you could add more information to the bug report here:

    Bug#4165783 - Flash Player 22 - Flash content does not display since player 22 install

    jeromiec83223024
    Inspiring
    June 22, 2016

    No, that's a different issue.  That one is related to a particular scenario with masking in AS2 content that was dinged by a security fix, and seems to primarily affect people using commercial third-party courseware and catalog frameworks built on top of Flash.