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benihanachef
Participant
April 2, 2012
Question

No audio in 32-bit version of Flash Player, but 64-bit version works fine?

  • April 2, 2012
  • 1 reply
  • 2545 views

Hello,

I have a story similar to the one posted here: http://forums.adobe.com/message/4274606#4274606.  The main difference with my issue is that, since it began last summer, it has never worked.  I have no audio when running Flash-based content in any 32-bit browser (IE9, Firefox, Chrome, Safari).  I typically use YouTube as my testbed.  If I am simply using programs on my computer or if I use the 64-bit version of IE9 to access YouTube, I can hear audio without a problem.  Another site that gives me the same problem in 32-bit browsers, but works fine in the 64-bit version of IE9, is Amazon's Cloud Player for Web.  My son also plays games using Steam, many of which are Flash-based, and he sees significant performance issues when playing these.

I've been all over the web and tried just about everything I've been able to find that sounds viable and legitimate.  I tried the solution identified as "the answer" to the issue in the link above but when I perform step 4, attempting to delete files and folders in C:\Windows\SysWOW64\Macromed\Flash, I am unable to delete the file "Flash10w.ocx".  I have tried several times in the past to delete this file and have never been able to.  I have Malware Bytes Pro with FileAssassin, which is supposed to delete unwanted files during a reboot and it isn't even able to kill this file.

Does anyone have any ideas?  I am very suspicious of the "Flash10w.ocx" file and wonder if it is malware masquerading as a legitimate file.

Thanks in advance,

Tim

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1 reply

pwillener
pwillener
Legend
April 2, 2012

Try a clean install of Flash Player, as follows:

  1. Download the current 64 bit uninstaller
  2. Close all browser windows and run the uninstaller
  3. Restart Windows
  4. Delete all remaining files and folders located in the following directories.  (tip: copy and paste these paths into the path bar in an Explorer window)
    • C:\Windows\system32\Macromed\Flash
    • C:\Windows\SysWOW64\Macromed\Flash *
    • %appdata%\Adobe\Flash Player
    • %appdata%\Macromedia\Flash Player
  5. Verify that the file “FlashPlayerCPLApp.cpl” in C:\Window\system32\ for 32 bit systems or C:\Windows\SysWOW64\ if you are using a 64 bit system, has been deleted.
  6. Download
  7. close all browser windows, then run the downloaded installers

*) If you are still unable to delete that old OCX file, try Unlocker to remove that file.

B
benihanachefAuthor
Participant
April 2, 2012

I followed your instructions and had to use Unlocker to remove Flash10w.ocx.  Initially, I restarted Windows immediately after I verified that the OCX file was gone and, after the restart, I found Flash10w.ocx was back!  I restarted at step 1 just to be safe, used Unlocker to delete the OCX again, and continued by downloading the 64-bit installers, closing the browser, and installing.  The good news is that Unlocker worked to rid my computer of the Flash10w.ocx file.  After running the 64-bit installers, I restarted Windows again and verified that, this time, the OCX file did not come back.  There is a fresh, clean file in the ...\SysWOW64\Macromed\Flash directory instead.

Unfortunately, I still have no sound in any of my 32-bit browsers.  I tried each one: Firefox, Chrome, Safari, and IE9 32-bit -- no sound from YouTube.  I then tried the same YouTube video in IE9 64-bit and, as before, I have sound.

Any additional ideas?  I keep thinking of possibilities but then realize that most of my ideas are browser-specific.  This is obviously something bigger that affects all browsers (and apparently Steam games, too).

Thanks,

Tim

pwillener
pwillener
Legend
April 2, 2012

Well, at least you have a clean installation now.

However, I am puzzled why you still have no sound on 32-bit...  Hopefully someone from Adobe will chime in here.

Meanwhile try to use only 64-bit browsers; instead of Firefox you can use Waterfox.

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