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Participant
February 18, 2008
Question

No content after successfully installing Adobe Flash

  • February 18, 2008
  • 3 replies
  • 496 views
Spent most of the day trying to get content displayed on Yahoo movies and news website after installing Adobe Flash several times. Keep getting same messages that I need to install Adobe Flash. Followed instructions provide by Adobe and Darren McNally on Windows XP. Any suggestions?
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    3 replies

    1957cypAuthor
    Participant
    February 21, 2008
    Darren: I followed your instruction and finally was able to get Adobe Flash to work on my computer. I think the key was downloading the uninstaller and storing it on my desktop and then closing all running applications before running the uninstaller.
    Thanks!
    1957cyp
    1957cypAuthor
    Participant
    February 19, 2008
    Hi Darren:
    I will try your suggestion below. However, some how I feel that my problem is more a "registry permission" issue as stated in previous emails to s83982c that you communicated with on in April 2007. I went into the Regedit and right clicked on HKEY_CLASSES_ROOT. Registry permission wasn't listed. I got my computer last year May from Dell--thus I have the latest XP as of 5/07. What are your thoughts?
    February 19, 2008
    If you’re having difficulties with the ActiveX installer on IE these steps will typically resolve the issue:

    Try this first: Instructions for uninstalling and reinstalling the Flash Player:

    1. First download the uninstaller to your desktop from here http://www.adobe.com/go/tn_14157
    2. Before running this uninstaller be sure to read the instruction and close all running programs.
    3. Open the following folder C:\WINDOWS\system32\Macromed\Flash
    4. Run the uninstaller
    5. What files are left in this folder? C:\WINDOWS\system32\Macromed\Flash
    6. If there are files left, delete the Flash folder.
    7. Install the Flash Player from here: ] http://www.adobe.com/go/getflashplayer
    8. Test the Flash Player here: http://www.adobe.com/products/flash/about/

    Also check your Internet Explorer ActiveX settings

    Browser security settings should be chosen by you or by your system administrator. For single users who do not have an administrator, the Medium: Default Level allows you to view Flash content. For any Custom Level, ensure that both the "Download Signed ActiveX controls" and "Run ActiveX controls and plug-ins" options are set to "Prompt".

    To change your security level:

    1. Open Internet Explorer.
    2. Choose Tools > Internet Options.
    3. Select the Security tab.
    4. Select Custom Level.
    5. Find the section "ActiveX controls and plug-ins".
    6. Set ' Download Signed ActiveX Controls' to Prompt.
    7. Set 'Run ActiveX Controls And Plug-ins' to Prompt.

    If you are having trouble, make sure that your Internet Explorer security level is not set to High or to a custom level that does not allow viewing of ActiveX controls.

    Finally, it may be that you have incorrect permissions in the system registry:

    To fix these Windows system registry permission conflicts you can use Microsoft’s SubInACL tool.

    Please download Microsoft’s tool to your desktop.

    http://www.supportflash.com/reset_min.zip

    1. Login as the User that has the incorrect permissions in the system registry
    2. unzip the “reset_minimal.cmd” and the “subinacl.exe” to the desktop

    *** Make sure both files are on the desktop

    3. Close out all applications
    4. Run the “reset.cmd” file
    5. It will open a DOS like terminal and start running through registry keys
    6. When it is finished it will say “press any key to continue”
    7. At this point you can download the latest Flash Player from here:

    www.adobe.com/go/getflashplayer