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bjsilverfox
Participant
March 19, 2019
Question

NPAPI .msi download link does not work

  • March 19, 2019
  • 1 reply
  • 370 views

When I click on the msi download link nothing happens.  I am able to download PPAPI and the NPAPi .exe but not the .msi. I have tried every browser.

    This topic has been closed for replies.

    1 reply

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    March 19, 2019

    Hi,

    Thank you for reporting.

    Please try refreshing the browser tab after each download.

    It should work without having to refresh the browser tab after each download.  I'll escalate to the team responsible for this page.

    --

    Maria

    E
    edwardm79760737
    Participant
    March 20, 2019

    The link is still not working

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    March 20, 2019

    Please provide detailed information on what you have tried thus far, including:

    • OS
    • browser
    • geo-location
    • using a VPN (y/n)
    • using a firewall (y/n)


    I heard back from the team responsible for the page and they are unable to reproduce the behaviour.  I was only able to reproduce the behaviour when clicking on the download links fairly quickly, one after the other.  I don't doubt that you're experiencing the behaviour, however, since it appears to be sporadic, we need detailed information to investigate further.

    Thank you.

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