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sureshp70914114
sureshp70914114
Participant
June 30, 2018
Question

Office 365 Videos are not playing in Internet Explorer -Flash Player

  • June 30, 2018
  • 1 reply
  • 2021 views

In our Tenant , Office 365 Videos are not loading in Internet Explorer .Whereas the same videos are loading and opening in Chrome and other Browsers.

We've already opened a premier support case with Microsoft about this issue.  They've confirmed this is a Flash issue, but claim they have no way of interfacing with Adobe
directly and asked us to open a case with Adobe. 

In our Tenant 20,000 are affected because of this issue and we request for a prompt and quick response to this issue.

    This topic has been closed for replies.

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    June 30, 2018

    Microsoft does not allow external installs into Edge or Internet Explorer

    If you want the latest Flash Player, you will have to use a non-Microsoft browser

    sureshp70914114
    sureshp70914114Author
    Participant
    June 30, 2018

    John T Smith​

    We are not trying to install any external installs on Edge of IE.

    We are trying to load the Videos from Office 365 Videos and the same are not loading in IE.

    On Contacting Microsoft on this issue, they have suggested us to get the help from Adobe as the Videos are not loading because of the flash plan from IE and asked us to downgrade the Flash player version from 30 to 29 or below,Even though after doing so,we were not able to play the videos in IE.

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