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pierswalter
Participant
December 28, 2014
Answered

OS X Flash Installer GUI is empty

  • December 28, 2014
  • 1 reply
  • 526 views

I'm trying to update Flash Player on OS X 10.10.1 to 16.0.0.235, so I downloaded the Install Adobe Flash Player application (version 2.0.2.13).

The installation failed.

I then used the Adobe Flash Player Uninstaller to uninstall Flash.

When I now retry the installation, the GUI of the Install Adobe Flash Player application is empty.

The exact sequence is like this:

- I start the Install Adobe Flash Player application

- I am asked for the administrator password

- A window with a black background appears.

- A scroll bar at the top states "Installation wird abgerufen" which is german language for something like "installation is downloaded".

- after a couple of seconds the scroll bar disappears and the window GUI remains empty

- this does not seem to change any more (I've waited for hours to see if something would happen).

I've tried several times, even after having rebooted the computer, but I always get the empty GUI.

I am not sure how to recover from this or how to install Flash at all, now that I've removed the previous version.

This topic has been closed for replies.
Correct answer jeromiec83223024

Hmm, please try the offline installer:

http://fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player_osx.dmg

1 reply

jeromiec83223024
Inspiring
January 7, 2015

Resetting the NVRAM on your Mac will typically solve this:

How to Reset NVRAM on your Mac - Apple Support

pierswalter
Participant
January 7, 2015

Thanks for your answer. But unfortunately, resetting the NVRAM did not solve the problem. The installer GUI is still empty.

jeromiec83223024
jeromiec83223024Correct answer
Inspiring
January 7, 2015