Performance issue when upgrading to adobe flash 30

Forum|Forum|7 years ago
December 14, 2018
4 replies
1166 views

Our product is build on Flex, recently our customer started to suffer performance issues after upgrading their browser flash player to 30, they confirmed that with adobe flash 29 the speed is fast, but with adobe flash 30 the speed is about 3 times slower.

We already checked the forum and found below discussion, unfortunately we already checked in our product level and found we do not have getTimer(）calls which are related with this, so we are wondering if anyone encountered similar issues can help to shed some light on this. Thanks.

Performance Issues in Flash 30.

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jeromiec83223024

Inspiring

Enabling Telemetry

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Participant

Thank you

jeromiec83223024

Inspiring

There's no magic solution here. Use Adobe Scout in the affected environment, profile it, and look at where the performance problem is coming from. When you identify the slow code, you'll likely have your answer in terms of what needs to happen.

If you can't reproduce it, then it seems like a situation unique to the customer environment. If it were me, I'd get really specific about the configuration, and/or ask the customer for a representative virtual machine. If you're using the same OS/Browser/Flash version and the same configuration, then I'd start thinking about what's different in the Windows environment. Custom network policy settings, antivirus and user home directories on network storage all show up on a regular basis.

There probably aren't any shortcuts here. You'll need to approach it with engineering rigor.

A

Anonymous

Thanks for the update, during this period of time we continued trying to narrow down to the root causes that has caused the performance issues, we've tried Adobe Scout but failed to enable Advanced Telemetry by following the steps mentioned below:

https://www.adobe.com/devnet/scout/articles/adobe-scout-getting-started.html

http://renaun.com/blog/2012/12/enable-advanced-telemetry-on-flex-or-old-swfs-with-swf-scount-enabler/

We are wondering if you can shed some light on this? Thanks.

jeromiec83223024

Inspiring

What do you mean by "failed to enable Advanced Telemetry"? You need to compile the content with Advanced Telemetry enabled.

If you've done that and advanced telemetry still isn't available in Scout, that would be strange. Can you point me to a publicly accessible instance that we can look at?

Robert Mc Dowell

Legend

do you have any workers, bytearray sharing, infinite loop?

A

Anonymous

The issue here is that we can NOT reproduce it in our environment, it only happened in customer's environment, so could you please advise how to check if any workers, bytearray sharing, infinite loop and I will let my customer to help to collect? Thanks.

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