Player window doesn't appear in radioio

I listen to streaming music on radioio but the streaming player window no longer displays any info or controls.  I've tried full flash uninstall and reinstall including earlier versions, used different browsers but nothing helps.  Radioio tech says it's a flash issue and I'm the only one he's aware of with the problem, which has persisted a couple of months now.  The ads run in flash and appear just fine, but not the player controls.  I'm running Windows 7 64 bit and have tried IE, Firefox and Chrome, including enabling and disabling different versions of flash in the plug-ins window of the latter.  The radioio desktop player also shows no player controls or info.