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December 19, 2015
Question

please help

  • December 19, 2015
  • 4 replies
  • 527 views

I have windows 10 and flashplayer didn't work so I called Microsoft and they told me to delete flashplayer and reinstall.  I did that, but cannot reinstall flashplayer.  Please help.

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4 replies

Carm01
Legend
December 20, 2015

so.. you deleted which flash player?

There are technically 3 or 4 variants depending on how you look at it. PPAPI, activeX, NPAPI and the ones built into the operating system.

IF you yanked the ones from the Operating System , those techs at MS are idiots for telling you that!

Let us check the system Files.To do this do both of these:

  • Perform System File Check (SFC)

Follow the steps:

a. Press “Windows Key + Q” to open search Bar.

b. Type cmd without quotes in the search box.

c. On the left pane, right click on the “cmd” option and select “Run as Administrator”.

d. Type sfc /scannow’ without quotes and hit enter.


  • run the System update readiness command. It detects incorrect manifests, cabinets or registry data, it may replace the incorrect data with corrected version available. Follow the steps.
  1. Press Windows key + X.
  2. Click command prompt (Run as administrator).
  3. In the Administrator: Command Prompt window, type the following commands. Press Enter key after each command:

DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth

To close the Administrator: Command prompt window, type Exit, and then press Enter.

December 20, 2015

This did not fix my problem, I still do not have Flashplayer.  I went into my programs and found Adobe Flashplayer and uninstalled.  Then I went to reinstall and it says that I have windows 10 and it is already there.  Can I get it back?

Carm01
Legend
December 21, 2015

go here: https://helpx.adobe.com/flash-player.html

also please provide the system information in the box please

thank you