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samudyer
samudyer
Participant
December 22, 2009
Question

Please help! Installation problems

  • December 22, 2009
  • 1 reply
  • 835 views

Please help!

We own a CS3 Master Collection but for some reason, when trying to install Flash, it ejects the CS3 disc requesting that a CS4 disc be inserted!?! Now a trial version CS4 was installed on a guest account but all components (to the best of my knowledge) have been removed.

Any ideas? Are there some hidden files somewhere that must be erased in order to install Flash CS3?

Thanks in advance for your help and suggestions.

    This topic has been closed for replies.

    1 reply

    the_wine_snob
    the_wine_snob
    Inspiring
    December 23, 2009

    Welcome to the forum.

    With most Adobe programs, if a trial has been installed, even if it's from a later version, there can be problems when installing any version. Even though the trial was uninstalled, there is often residue left over.

    Adobe has two Adobe Clean Scripts for uninstalling ALL aspects of any trials. The CS3 Clean Scrips are located HERE. The Adobe Clean Scripts for CS4 are located HERE.

    Use the one for the trial that was installed and run it a couple of times. Delete any Adobe folder of that version, that might be left, and then run a Registry cleaner, like CCleaner. THEN, install the version that is desired.

    The "trial" versions of most Adobe programs can leave detritus behind and it needs to be removed, to allow for a proper installation.

    Sorry that there's so much work involved, but it is necessary.

    Good luck, and please report the successful installation of Flash and all of the Master Collection.

    Hunt

    samudyer
    samudyerAuthor
    Participant
    January 4, 2010

    Hunt,

    Thank you for your help! Sorry for not replying sooner (I was on holiday).

    I have followed your instructions but ran into a few problems. By the way I'm on Mac.

    1.) I first uninstalled the Flash CS4 plus Fireworks CS4 so there were no CS4 programs left (Applications/Utilities/Adobe Installers).

    2.) I tried running the Clean Up Scripts but as you can see from the screenshot, there were no CS4 programs listed.

    3.) I reset the registries, cache and histories using disk cleanup in Onyx.

    4.) In despair, I then deleted the user account that originally had the CS4 trial version.

    Still no luck!

    Any other thoughts? Thanks again for your help. This has been plaguing me for a long time.

    samudyer
    samudyerAuthor
    Participant
    January 4, 2010

    I found the solution! Hurray!

    I downloaded a trial version of CS3 from the web. I had no problems installing it.

    It is still rejecting my serial number but I'll give Adobe a ring for this.

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