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September 18, 2016
Answered

plug in failure in safari on mac OS X 10.10.5

  • September 18, 2016
  • 2 replies
  • 16684 views

Hi

Since yesterday (when I installed the updated flash player) I have had a plug in failure message when I try to load a game in safari. The game loads then flashes and I get a black screen with the plug in failure message. I have contacted the game support and they was it is a problem with adobe. How do I fix this issue?

This topic has been closed for replies.
Correct answer _maria_

Please look hard!  I play several games and ALL OF THEM have crashed due to "plug in failure" -- none will load when I click the failure notice as directed somewhere.  No plug ins have loaded according to my Library files, where before I would see them when I checked.


The bug has been filed and is being actively worked on (previously reported hereFlash Player on Safari crashing with games​).  I suspect updates will be posted to the other topic.  You can subscribe/follow the topic by clicking the '~Follow' link in the upper right.

As a workaround you can try using Google Chrome, which embeds Flash Player, or while not recommended, revert to the previous version, 22.0.0.209, available at Archived Adobe Flash Player versions​.

2 replies

September 19, 2016

Hi

YOUR SYSTEM INFORMATION
Your Flash Version
23.0.0.162

Your browser name

Safari (NPAPI)

Your Operating System (OS)

Macintosh (OSX)

Game is Forge of Empires but you will have to register to try it out.

Free online strategy game - Forge of Empires

Thanks

Participating Frequently
September 19, 2016

Hi,

Can you please log a bug in our bugbase Home  and share the bug number here.

Thanks

September 19, 2016

HI

Did my best with the bug.

Number is 4190467

Thanks

Participating Frequently
September 19, 2016

Hi

What is the FP version are you using?

Flash Player Help

Please share a gaming URL for which this issue occurs with all steps to reproduce the issue so that we can look into it.

Thanks

Participating Frequently
September 20, 2016

It does not take much to cause the failure; when I load my home screen with all of the buildings, any time I hover over a building to use/upgrade it, the screen starts flashing bright white and then crashes; then the "plug in failure" notice; clicking on that notice does not do anything at all.    Here is a URL for my city; I don't think you will be able to log it.  Have to be a registered player:

https://us13.forgeofempires.com/game/index?ref=

_maria_
Legend
September 20, 2016

I appreciate the apology.  We are aware of the issue.  It was reported a few days ago and is currently being worked on.  Any potential fix will land in our weekly beta first.  I suspect the other forum topic I linked to will be updated since this is currently a high profile issue.