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Participant
September 29, 2016
Question

Plugin Shockwave Flash Isn't Responding

  • September 29, 2016
  • 2 replies
  • 2011 views

Every time I go onto the internet my computer flashes “A plugin (Shockwave Flash) isn’t responding. I will proceed to “stop plugin” as that is my only option. Sometimes I get lucky and the site will load and is slow. However, most of the time my page is unresponsive and I am prompted to “kill” the website. This isn’t very useful especially when you have school work that requires watching videos, logging into university homework websites, looking at teacher websites, etc. Ironically I can’t even look at Adobe’s support website without it crashing. (Example shown in my picture)

I own a Dell XPS 13, running windows 10.

So far I have ensured the latest version of flash is on my computer. I have switched browsers from Firefox to Chrome (just in case), therefore I have the latest version of Chrome. I deleted all Flash Player browsing data and cleared the flash player catch. I don’t know what to do next. It is driving me crazy! My computer is useless!

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2 replies

Participant
October 1, 2016

I am having the same problem...  my system was fine up until 3 days ago...  now I keep getting the same pop up..

Participating Frequently
September 29, 2016

Can you try uninstalling flash player for firefox, please follow the steps @ Uninstall Flash Player for Windows 

After the uninstall try installing again Adobe Flash Player Install for all versions

Participant
September 29, 2016

I tried to delete all files from this C:\Windows\system32\Macromed\Flash according to Uninstall Flash Player for Windows and I apparently need "permission from a TrustedInstaller to make these changes." I don't understand what that means? I own this computer. I am the administrator.

Participating Frequently
September 30, 2016

Can you please post the screenshot of the trusted dialog you are getting.