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Participant
December 21, 2016
Question

PLugin version 24 MSI file incorrect

  • December 21, 2016
  • 1 reply
  • 434 views

Hi,

The MSI installer for Flash Player 24.0.0.186 is wrong.(install_flash_player_24_plugin.msi)

An attempt to install returns 'The version of the player you are trying to install is lower than what is currently installed"

The install_flash_player_24_plugin.exe is OK.

PLease advise.

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    1 reply

    _maria_
    Legend
    December 21, 2016

    Hi,


    What version is currently installed on the system?  What is the OS, including version?  Please provide the following files, for the same installation attempt (you'll need to run the MSI installer again to obtain the logs for the same installation attempt):

    • FlashInstall.log file saved at C:\Windows\System32\Macromed\Flash.  If this is a 64-bit OS, the FlashInstall.log file saved at C:\Windows\SysWOW64\Macromed\Flash is also required.
    • verbose MSI log files with additional logging enabled (MSIEXEC options v & x)

    Upload all files to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in your reply.

    Thank you.

    --

    Maria