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Question

Pop-up video links not working on BBC and other sites

Forum|Forum|15 years ago
January 19, 2011
3 replies
3843 views

Using Win7 x64 with IE8 (in 32 bit version) and Media Player 12 and freshly reinstalled version 10 Adobe Flash Player.

Embedded video on sites like the BBC work fine. Seems there is another type of video link called pop-ups and they won't work on BBC, CNN etc (they all use flash too far as I can see):

BBC help: "The pop-up player launches in a separate window and requires Real Player or Windows Media Player..."

The BBC help page tells me to check my flash setting for allowing third party access to my hard drive, which I've ticked. I've exempted the sites in IE8's pop-up blocker and Shockwave Flash Object is enabled in add-on manager. I read somewhere that there can be old killbits in the registry but that's way too out of my knowledge zone to figure out alone.

I've installed the Windows 7 codec pack.

Any pointers would be appreciated. WMP works fine for internet radio and all its other stand-alone stuff. It just doesn't launch when i click these particular links. Is it WMP, flash, or the Windows fairies?

This topic has been closed for replies.

Q

QibblerAuthor

Participating Frequently

Don't bother, chap. This thread has been redacted. Waste of time posting here?

A

Anonymous

Hi, This link may have info also, as it is about the Pop Up Player. It appears that there have been changes.

http://news.bbc.co.uk/2/hi/help/6187964.stm

eidnolb

Q

QibblerAuthor

Participating Frequently

Thanks for help. I've double-checked per your suggestions but no change. My default IE8 Internet zone is Medium High but even reducing it and relaunching makes no difference.

What confuses me is that video does work on various sites ... that's why I hit on the idea maybe 'pop-up' video is the problem. It depends where I click on the BBC site whether I get passed to a blank space or an embedded screen that works okay. So flash is working in that mode. So is WMP as right-clicking on the video tells me it is WMP.

It's clearer over on CNN. I can't get any video at all. Extracts from their help page: "Windows Media Player is required to utilize CNN Live Video. CNN Live Video is optimized for Windows Media Player version 9 and above. To check your version, open the player, select "Help," and then "About" from the top toolbar. [...] To locate the player click Start > Programs > Accessories > Entertainment. • Open Windows Media Player. • On the menu bar, select "Tools" and pull down to "Options." • In Options, select the "Network" tab. • Under Protocols, uncheck "Multicast, UDP, and TCP." Only HTTP should be checked. • Then hit "OK" to close this window, and "OK" again to close the Options window."

I have WMP 12 and I've done all the above.

CNN's help says: "Pop-up blockers may prevent the CNN Live video player from opening. Setting your pop-up blocker to allow pop-ups from CNN.com will fix this problem. Please see your pop-up blocker's help section for more information. Many pop-up blockers can be modified via a "settings," "options," or "block/allow" button."

I've done that too and the pop-up blocker isn't interfering.

CNN says: "If you cannot see video clips ... you may want to contact your Internet Service Provider or network administrator to see whether a security firewall is blocking video transmission."

Well, my ISP isn't blocking CNN and I've swopped between Windows Firewall and my third party version and it makes no difference. The only other two things I can think of is Javascript - but I have reinstalled Java -- and my router's blocked ports. It is an ISP supplied Netgear version and blocks all incoming traffic not responding to ACK packets from my computer. I added outgoing blocks for the following protocols/ports per the Que "Windows 7 In Depth" manual:

FTP --- TCP 20-21

SSH --- TCP 22

Telnet --- TCP 23

DNS --- TCP/UDP 53

BootP --- TCP/UDP 67

TFTP --- TCP/UDP 69

POP3 --- TCP 110

Netbios T--- CP/UDP 137-139

SNMP ---- UDP 161-2

SMB ---- TCP 445

UPnP ---- TCP/UDP 1900,5000

Remote desktop --- TCP 3389

Secure web server ---- TCP 443

PcAnywhere ---- TCP 5631

From what precious little I know of packet traffic, video streaming might be different if embedded or via a separate method? But I can't see as how outbound blocks could have any bearing? I'm completely stumped short of reinstalling Windows 7, and this is a month old system with no other issues.

Sorry for long post. Might as well lay it all out.

A

Anonymous

Hi, thanks for the additional information. There could be several different things going on here. What third party Firewall do you use?

What Anti-Virus/Spyware programs are Installed?

You said WMP doesn't launch when playing those sites. Would this have something to do with the Windows 7 codec you Installed?

If you like provide a BBC link or CNN link and I'll see if I have a problem. I use WMP, but rely on those codecs and have not Installed any codec packs.

On Java, make sure in Control Panel you don't have any Java versions other than the latest(U 23) If there are, Remove all but the latest, and Reboot.

Thanks,

eidnolb

A

Anonymous

Hi, Did you also check the box "store common Flash components....?

You may want to go to this site: http://www.adobe.com/software/flash/about/. Right click on the Flash logo, Settings,
then UNcheck the hardware acceleration in Display Settings.

Make sure also that you have your Security for the Internet Zone set to Medium, which allows Flash Content. Adblock and Popupblockers will block Flash also, although I see you have allowed the site.

The Registry issue if you've read any of the recent threads here have to do with a Virus etc and you wouldn't be seeing any Flash Content, so that wouldn't be a problem for you.

See if either of the above is helpful.

Thanks,

eidnolb

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