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A
Anonymous
January 26, 2017
Question

Problem installing Flash

  • January 26, 2017
  • 1 reply
  • 395 views

I am trying to install the latest version of Flash which I downloaded from Adobe's site today. I have already uninstalled the older version of Flash on my laptop.  The new version got as far as installing into my Downloads folder.  When I click on it, nothing happens. Would appreciate any help.

Thank you

Info.:  PC, Windows Vista, Firefox

This topic has been closed for replies.

1 reply

_maria_
_maria_
Legend
January 26, 2017

Hi,

What Service Pack, if any, do you have installed? Some Vista systems do not support SHA256 certificates (digital signatures), which is why nothing happens when you attempt to launch the installer.  If you have SP2 installed, go to this https://support.microsoft.com/en-us/kb/2763674 site to install the update to support SHA256 certificates.

--

Maria

A
Anonymous
January 27, 2017

I have Service Pack 1.

divya010193
Adobe Employee
divya010193
Adobe Employee
January 27, 2017

Hi,

The online installers are signed using a sha256 certificate which is only supported on Windows XP with Service Pack 3.  If you don't have Service Pack 3 you can try using the offline installer posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page in the 'Still having problems' section, but there is no guarantee that it'll work, due to the same reason.  You're best option is to upgrade to a newer supported (by Microsoft) operating system, or at minimum, if not installed, install Service Pack 3 (if you can find it).

Thanks!

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