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DebsB99
DebsB99
Participant
Mar 22, 2017 8:27 AM UTC
Answered

Problem installing Flash Player 25

I keep getting 'Application Initialization Error' message when trying to down load Flash Player 25 for firefox on a Windows 10 64 bit

The file downloads, and I run it ...................

Then I get this message

So far I have:

Uninstalled all Chrome browsers ( as there seemed to be some conflict!)

Uninstalled all previous versions of Flash Players

Re-booted laptop several times

But I am still stuck here.

What can I do?

This topic is closed to new replies. Start a new post to keep the conversation going.
divya010193
divya010193Correct answer
Adobe Employee
Mar 22, 2017 8:38 AM UTC

Hi,

You can try using the offline installer available under 'Still having problems' section on  Installation problems | Flash Player | Windows 7 and earlier page.

Also, I'd like to investigate why you are getting the 'Application Initialization Error' using the online installer.  Can you please upload the Adobe_ADM.log and Adobe_GDE.log files, saved at C:\Documents and Settings\<YourUserID>\Local Settings\Temp\ to cloud.acrobat.com/send using the instructions at How to share a document?

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4 replies

divya010193
Adobe Employee
divya010193Correct answer
Adobe Employee
Mar 22, 2017 8:38 AM UTC

Hi,

You can try using the offline installer available under 'Still having problems' section on  Installation problems | Flash Player | Windows 7 and earlier page.

Also, I'd like to investigate why you are getting the 'Application Initialization Error' using the online installer.  Can you please upload the Adobe_ADM.log and Adobe_GDE.log files, saved at C:\Documents and Settings\<YourUserID>\Local Settings\Temp\ to cloud.acrobat.com/send using the instructions at How to share a document?

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DebsB99
DebsB99Author
Participant
Mar 22, 2017 9:06 AM UTC

Thank you for your prompt response, I have created the link for the files that you have requested, please would you confirm the email address that I should send the link to please.

Many thanks

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divya010193
Adobe Employee
divya010193
Adobe Employee
Mar 22, 2017 9:57 AM UTC

As mentioned in the last step in the document, paste the copied link into your reply post.

Thanks

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