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R
replikant666
Participant
January 25, 2011
Question

problem installing new flash

  • January 25, 2011
  • 1 reply
  • 628 views

i am attempting to install flash on this computer. it is running windows vista and ie8. it is a 64bit os but i am using teh 32bit

browser.

i have avast as my antivirus.

i have uninstalled and reinstalled manually. and the logo doesn't show up on http://www.adobe.com/software/flash/about/.

i have no folder in c:/windows/system32/macromed/

i also have no add on under tools in internet explorer 8.

i hope this is enough info to get you started.

thanks.

    This topic has been closed for replies.

    1 reply

    A
    Anonymous
    January 25, 2011

    Hi, yes the info will get me started, thanks:-) Go to C:\Windows\SysWOW64\Macromed\Flash  Open Flash and post back the Flash files. All Flash files on a 64bit system are here.

    So you don't have the Shockwave Flash Object in the IE All addons under "Show"? It isn't listed in the Toolbars & Extension section.

    Avast shouldn't cause any problem with Flash Player, or at least it never has.

    Did you remember to use the Administrator Account when Uninstalling/Installing?

    You also must close all browser windows, disable any instant messengers in the system tray.

    Let me know the above,

    Thanks,

    eidnolb

    R
    replikant666Author
    Participant
    January 25, 2011

    flash101.ocx

    flashinstall.txt

    flashutil10l_ActiveX.dll

    flashutil10l_activeexe.exe

    install.txt

    no there is no Shockwave Flash Object in the addons.

    i uninstalled and reinstalled both from administrator account. no browsers, im's or anything open.

    A
    Anonymous
    January 25, 2011

    Hi, Your Flash files are all correct. I would assume you didn't receive any error messages or you would have said so. Why the  addon isn't there I don't know. It sounds like you did everything correctly too. If Avast is your only Anti-Virus/Spyware, then I would suggest to:

    Try this method which is FP for IE:

    Download and SAVE to your Desktop the Uninstaller:

    http://kb2.adobe.com/cps/141/tn_14157.html

    Download and SAVE the FP IE Installer to your Desktop:  Use the one for Windows/Internet Explorer  EXE Installer

    http://www.adobe.com/products/flashplayer/fp_distribution3.html

    Use the Administrator Account -A Must.

    Disable any msn/aol/yahoo messenger services in the system tray(area near the clock)

    After that, then CLOSE all browser Windows, you only want to be looking at your Desktop

    You may need to disable any Anti-Virus until FP is Installed.

    RUN the Uninstaller and when it is finished, Reboot(restart) your computer

    RUN the Installer and when it is finished, Reboot your computer

    Restart you Anti-Virus if needed, then test here. You should be able to see the Flash logo animate(spin) and the version of Flash Player will be displayed. test the browser here: http://www.adobe.com/software/flash/about/  

    Thanks,

    eidnolb

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