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jeremy10033
Participant
April 12, 2014
Question

Problem loading Flash Player 13.0.0.182

  • April 12, 2014
  • 1 reply
  • 2144 views

I've not been successful loading Flash Player 13.0.0.182, and receive the error message "The ActiveX control for Flash Player could not be registered".  The problem is associated with Windows 7, Internet Explorer 11.0.5. [I have no problems when using Google Chrome.]  I've tried disabling Norton Smart Firewall and Norton Antivirus Auto-Protect, but receive the same error message each time.  The computer is a 3-year old HP desktop used only by myself (i.e. I have sole admin rights), and I've never had any similar problems with any program.  I ran Malwarebytes and Norton Utilities registry clean-up functions, and nothing "appears" to be wrong.  Advise would be greatly appreciated!!!

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1 reply

C_F_McBlob
C_F_McBlob
Inspiring
April 12, 2014

Chrome uses a separate plug-in. It functions independently of ActiveX.

Usually a clean install will take care of the registering ActiveX error.

To do a clean install, download the following:

Flash Player for ActiveX (Internet Explorer)

Flash Player Uninstaller

Also, download these:

Shockwave Player Uninstaller

You'll need to install Shockwave with the FULL installer for IE too, but there isn't a direct download for it. You'll need to go to: http://get.adobe.com/shockwave/otherversions/ using IE AFTER everything else is done.

Save all the files and close your browser.

Run the uninstallers first (both of them)

Go to: C/Windows/System32

Delete the Macromed folder.

Go to: C/Windows/SysWOW64

Delete the Macromed folder.

Open your Registry Editor (Start>Run or press the Windows key + R and type 'regedit' [minus the quotes] and click OK)

In the Registry Editor, go to:

HKEY_LOCAL_MACHINE/SOFTWARE

Delete the Macromedia folder (Right click and choose "Delete").

Go to:

HKEY_CURRENT_USER/Software and delete the Macromedia folder there too.

Close the Registry Editor and empty your recycle bin.

Run the Flash Player installer.

Lastly, open IE and go to: http://get.adobe.com/shockwave/otherversions/ to download and install the Shockwave FULL installer for ActiveX (IE).

Then see:  http://forums.adobe.com/thread/885448  and  http://forums.adobe.com/thread/867968  to ensure that your settings are correct for IE and ActiveX.

J
jeremy10033Author
Participant
April 12, 2014

Hi Mike,

Thanks for your help with the installation problem --- but unfortunately

this did not resolve the issue.

After carefully following each of the steps listed below (though I never

got to the one about reinstalling Shockwave), I'm still receiving the

same "The ActiveX control for Flash Player could not be registered"

error message after I do the clean install of Flash Player.

If you have any other suggestions, I'd be very grateful for the help!

Jeremy

C_F_McBlob
C_F_McBlob
Inspiring
April 13, 2014

Repair IE: http://support.microsoft.com/kb/318378

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