problem with flash player websites

Question

I have a problem with opening sites that need flash player like formula1.com and facebook games like criminal cases and candy crush although other flash games are working well like spades plus and 8 pool. It started only one week ago in all browsers like chrome, firefox and edge.

I tried everything I could like updating, uninstall and reinstall of the browsers and flash player and all steps in adobe help but no use.

I am using windows 10 on HP envy dv7 notebook.

Please I desperately need your expert help.

Thanks.

jeromiec83223024 · Answer

Well, if you haven't rebooted yet, that's probably the best place to start.

Flash Player is a built-in component of IE, Chrome and Edge on Win10. There's nothing separate to install or uninstall. If you found manual uninstallation instructions for an older operating system, you've probably messed up your IE and Edge installation. Uninstalling and Reinstalling Chrome should give you a pristine copy with Flash installed. If you have a restore point to restore to, that's probably the best course of action for IE and Edge. If there's an available IE or Edge update in Windows Update, that might get you back to a working state. Otherwise, what I typically do is have people uninstall the last KB updates that apply to IE and Edge that they applied via Add/Remove Programs/Windows Updates (either look at the descriptions or google the KB numbers), then re-install them by running Windows Update again.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.