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pauloaalibano
Participant
July 23, 2016
Answered

Problem with installation Windows XP

  • July 23, 2016
  • 1 reply
  • 575 views

I cannot install Flash Player in my Windows XP. When it reaches 55%, it fails to install.

I've already tried:

  • Closing all the browsers during istallation
  • Choosing the correct operational system when downloading the file
  • Deactivating antivirus program during installation

I believe the problem is related with my processor, quite old and slow. There are the specs:

Processor: Mobile AMD Sempron 1.79 GHz

RAM: 1,12 GB

Free space in HD: 33,7 GB

Thanks in advance!

This topic has been closed for replies.
Correct answer ridhij4208356012135538

Hi,

Can you please provide the two log files in the C:\Users\YourUserID\Local\Temp\Adobe_ADMLogs directory (since this is a Windows XP machine, the user's directory is in the 'Documents and Settings' directory.)  These will help us troubleshoot why the error is occurring. Upload the files to cloud.acrobat.com/send using the instructions at How to share a document. 

The offline installer is available at the bottom of the Installation problems | Flash Player | Windows page in the 'Still having problems' section. You can use the same for and share the link of the files uploaded here.

Thanks!

1 reply

ridhij4208356012135538
Adobe Employee
ridhij4208356012135538Correct answer
Adobe Employee
July 25, 2016

Hi,

Can you please provide the two log files in the C:\Users\YourUserID\Local\Temp\Adobe_ADMLogs directory (since this is a Windows XP machine, the user's directory is in the 'Documents and Settings' directory.)  These will help us troubleshoot why the error is occurring. Upload the files to cloud.acrobat.com/send using the instructions at How to share a document. 

The offline installer is available at the bottom of the Installation problems | Flash Player | Windows page in the 'Still having problems' section. You can use the same for and share the link of the files uploaded here.

Thanks!

P
pauloaalibanoAuthor
Participant
July 26, 2016

The offline installer definetly solved the problem. However, if you still want the logs, there you are: Arquivos compartilhados - Acrobat.com

Many thanks for your help!

ridhij4208356012135538
Adobe Employee
ridhij4208356012135538
Adobe Employee
July 27, 2016

Thanks for posting the files. We will look into the same.

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