Problem With Pearson

Here are my specs:

-Windows Vista Home Premium, 64-bit.

-Firefox 39.0 (Other browsers have similar issue)

-Most recent Flash Player version: Version 18.0.0.203

Hello,

I'm a student in a college statistics class, and for a good portion of our assignments we are using Pearson's Mystatlab online. Despite being completely up-to-date with Flash Player, a fact that was further verified by this website, I am unable to open any problem in any assignment, and am instead greeted with this message:

You do not have the most recent version of the Adobe® Flash® Player, which is required to view the content in this course.

Run Browser Check now to install Flash® and check for other components required for this course.

I feel as though I have exhausted every conceivable option to get this message to go away so I can do my work. I have contacted Pearson's tech support at my professor's whim, which was an extremely arduous and time-consuming process considering the number of diversions they have thrown at me, including giving me a number for a supposed tech-support line which turned out to be a machine that spat advertisements at me and then hung up. Is this what I payed $95 for? After weeks of frustration I finally got into a chat with a very polite technician from Pearson, who had me try different browsers and different search engines, delete my history, and allow permissions for all of Pearson's scripts- everything that I've already tried. She then resolved to have a "higher level" of tech support contact me later, and they had me restore my browser to its default settings to no avail.

I am extremely desperate- I have fallen weeks behind on my work and my professor is getting fed up with me. This is a problem that occurs on my computer, not any of the school's, but it isn't an option for me to stay at the school all day to work on this; I need to do it from home. I have heard from another student in my class who is having similar problems, and he hasn't seemed to get them resolved either. Since this problem seems to be surrounding Flash Player, I figured I'd come to Adobe for help while Pearson gives me the run-around.

In advance, I'd like to apologize if there is an extremely obvious cause to this problem; I'm a little too busy to check every detail, and I can't find any information about this particular issue, anyway.

***It may be worth noting that I have used many Pearson mylab/mastering products, mostly mymathlab, and have had no problems using them in the past.

-

-