A

Anonymous

Question

Problem with sound after update

Forum|Forum|13 years ago
June 9, 2012
7 replies
50473 views

Hello

After update to 11.3 I have no bass sound in subwoofer in Firefox browser (youtube). I uninstall the newest version and install previous (11.2) and bass plays ok.

My os: Windows 7 x64. Sound card Creative X-fi.

This topic has been closed for replies.

GermanKiwi

Participating Frequently

I've just seen that Flash Player 11.3.300.262 (a new version) has been released today. Is this new version supposed to fix this audio bug we're experiencing?

A

Anonymous

I've just upgraded Flash Player to 11.3.300.262. Problem with sound (no bass) still is.

Update:

I found and used Adobe Flash player uninstaller to delete previous version. After that I install the newest. Sound works correctly.

GermanKiwi

Participating Frequently

The problem that I, and a number of others on this page, have had with 11.3, has been no sound at all whatsoever. I'd like to know if this has been fixed with the new release. I'm hoping so!

A

alan_f_

Participant

After updating to Flash 11.3 I did not have sound in Firefox, Chrome or Safari. I think I have determined that the source of this problem was a conflict between Flash 11.3 and my sound card, which is a Creative Sound Blaster Audigy SE.

I have started a new thread with details of my experience and to specifically find out what role sound cards might have in causing problems with Flash Player 11.3.

If you are using a sound card and are having problems with Flash 11.3 please go there and post your information:

No sound with Flash 11.3 - Sound card conflict?

http://forums.adobe.com/message/4501371#4501371

S

sumname

Participant

Same problem here. Both with Firefox and Chrome the audio is full of crackling noise and distortions.

Will like to go back to the previous working version of 11.2 as suggested here but unable to find the link. Can someone please point me to the link to download 11.2?

GermanKiwi

Participating Frequently

Flash 11.2 can be downloaded from <link removed>. I've just reinstalled it from there and it works fine - now I have audio working perfectly again!!

You'll need to uninstall 11.3 first from the "Programs" app in your Windows Control Panel, before installing 11.2.

chris.campbell

Legend

Stuttgart,

I added a FAQ that describes the rollback process with links to past versions hosts at adobe.com last night. Please feel free to pass this link along. If you see anything missing, please let me know.

How do I revert to a previous version of Flash Player?

M

Miel42

Participant

Same problem here with Firefox 13. In addition, had a BSOD this morning related to my sound driver. Downloaded/installed the latest driver from Dell (which was the driver I already had), but I expect this will continue as often as I try to use this latest version of Flash.

Windows XP SP3

3GB RAM

BSOD points to sthda.sys as the faulting module.

As this latest version of Flash patches some pretty serious security flaws, rather than roll back to an old version and put my computer at risk, I'm going to uninstall Flash completely and monitor the boards for a patch or updated version that fixes the obvious problems with this version of Flash player.

GermanKiwi

Participating Frequently

I'm also having this exact same problem - since installing 11.3 today, I have no sound in Flash content, such as YouTube.

I'm running 32-bit Vista and using Firefox 13.

Strangely though, when I use IE9 on the same computer, the sound works fine. Only Firefox has no sound.

It's clearly related to the 11.3 update though. Before the update today, sound worked perfectly in Firefox.

chris.campbell

Legend

Stuttgart, can you please try this troubleshooting FAQ to see if Protected Mode is causing the loss of your sound? Given mdavid's report I suspect it won't matter but I'd like to verify anyway.

How do I disable Flash Player's protected mode for Firefox?

GermanKiwi

Participating Frequently

Disabling Protected Mode made no difference for me - still no sound. (I've enabled it again now).

The HTML5 test at http://www.youtube.com/watch?v=cTl3U6aSd2w&html5=True works great, sound is there.

I just realised that my IE9 is still running Flash 11.2, which explains why I still have sound there but not in Firefox. I'm not gonna update Flash in IE until this bug is fixed though.

Incidentally, why is it that the Flash updater only updates one browser (Firefox) and not the other? Wouldn't it be nicer and more convenient to have a single updater that updates both browsers at the same time?

M

mdavid_highsprings

Participant

I also have no sound in any browser after installing update 11.3 this monring.

Windows Vista

Firefox 12

11,3,300,257 installed

I have disabled protected mode following these steps and it has no impact

To disable, add the following line to your mms.cfg file located in:

Windows 32bit: C:\windows\system32\macromed\flash

Windows 64bit: C:\windows\syswow64\macromed\flash

ProtectedMode = 0

H

h_17

Participant

Same thing, this morning June 10th i got the newest update for adobe flash player. I'm using Win 7 64-bit Ultimate, and Firefox 12. At first, when i go to youtube.com it hangs and it locks up my brower for 10 to 15 seconds, then it loads the page and there's no sound on any videos. I first thought it was just Firefox hasn't updated thier browser to work with the newest update for Adobe Flash player, but then when i downloaded and installed Google Chrome, lastest version available, the same problem happens. No sound, but instead of chrome locking up for 15 seconds, the video that is loading on youtube get about 10 seconds into playing, and it restarts from the begining. This issue hasn't happened until the flash player update came

I deleted all temporary internet files, cleared browser cache, history, offline pages, and temp files within my OS. Uninstalled adobe flash, and reinstalled, still no solution.

chris.campbell

Legend

Can everyone running into sound issues please post their system details (instructions for generating this information can be found here: Windows, Macintosh). In addition, please try playing audio from both of the test links below, if audio fails for both HTML5 and Flash Player, then you might be running into a problem with your browser / audio mixer.

HTML5 Audio Test

Flash Player Audio Test

Thanks,

Chris

Ps. mdavid, thanks for testing out the protectedmode setting and letting us know it didn't make any difference. Just a reminder, you'll want to enable protectedmode again if you haven't already done so.

A

Anonymous

I have no sound in flash player videos in MSIE9.0 after update to Flash Player 11.3.300.257 (cz), Win7 Ultimate 64-bit !!!

I have Realtek sound card integrated on motherboard and I use jack output for middle front speaker(subwoofer) for my headset. Therefore I had set check box interpolate speaker in Realtek HD manager and I have the same stereo sound i my headset as from left and right front speakers without changing cables in one jack socket. It have worked till now OK, but no with version 11.3. Video picture is still OK, but sound not.

In other application e.g. Windows Media Player it works still correctly, but not in Flash Player in MSIE.

If I uninstall this Flash Player 11.3 some videos get back sound on youtube, but then most videos on other servers can't be played at all.

With previous flash player versions there were no problems. Please fix it quickly.

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