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J
JEB2018
Participant
October 1, 2018
Answered

Problems Installing Flash Player Windows 10

  • October 1, 2018
  • 3 replies
  • 1734 views

Fresh Install of Windows 10 Pro

Version 1803

OS build 17134.320

Intel Core i7 CPU 3.07 Ghz

36 GB Ram

Every time I try to install Flash or Reader the Install Window will pop up and then close immediately.  Can't install it on this fresh Reset of Windows 10?  Please help??

1)  So I downloaded the install from Adobe

2)  Went to download folder and clicked on the EXE.

3)  System brought what appeared to be a small empty Adobe window.

4)  Then immediately the window closes. (Same thing happens with Adobe Reader???)

5)  I checked Task Mgr to make sure it wasn't doing something crazy.

6)  I checked Defender was disabled for both Firewall and AV (No other AV on this install yet)

7)  I went to the Adobe_ADM file to see what was going on and it appears to have a "Error CB_PktID_Terminate" Error.

😎  Content of the file is below.

09/30/18 19:53:17:231 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | *********************** ADM Workflow start. Version: 2.0.0.269s **************************

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | White listed URLs are

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | get.adobe.com

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | get2.adobe.com

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | aihdownload.adobe.com

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | admdownload.stage.adobe.com

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | admdownload.adobe.com

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | airdownload.adobe.com

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | ardownload.adobe.com

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | ardownload2.adobe.com

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | download.macromedia.com

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | fpdownload.macromedia.com

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | fpdownload2.macromedia.com

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | fpdownload.adobe.com

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | fpdownload2.adobe.com

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | platformdl.adobe.com

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | platformdl-stage.corp.adobe.com

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | wwwimages2.adobe.com

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | wwwimages.adobe.com

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | wwwimages.stage.adobe.com

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | wwwimages2.stage.adobe.com

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | dlmping.adobe.com

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | dlmping2.adobe.com

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | dlmping3.adobe.com

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | dlmping4.adobe.com

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | get3.adobe.com

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | get3.stage.adobe.com

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | adobetag.com

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | promotion.adobe.com

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | stats.adobe.com

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | sstats.adobe.com

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | White listed Machine Registries are

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | system\currentcontrolset\control\session manager\environment\

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | software\microsoft\windows nt\currentversion\

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | software\microsoft\windows\currentversion\uninstall\

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | software\wow6432node\microsoft\windows\currentversion\uninstall\

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | software\microsoft\windows\currentversion\app paths\

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | software\macromedia\

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | software\adobe\setup\reader\

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | software\mcafee safe connect

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | software\wow6432node\adobe\setup\reader\

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | White listed User Registries are

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | software\microsoft\windows\shell\associations\urlassociations\

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | software\macromedia\

09/30/18 19:53:17:434 | [INFO] |  | ADM |  | ApplicationContext |  |  | 9184 | Actual OS locale:'en_US', OS locale for this instance:'en_US', ADM locale : en

09/30/18 19:53:17:528 | [INFO] |  | ADM |  | ApplicationContext |  |  | 3824 | *********************** ADM Workflow start. Version: 2.0.0.269s **************************

09/30/18 19:53:19:856 | [ERROR] |  | ADM |  | ApplicationContext | IPCCommunications |  | 9032 | Error CB_PktID_Terminate

09/30/18 19:53:19:856 | [INFO] |  | ADM |  | ApplicationContext |  |  | 3824 | *********************** ADM Workflow end. Version: 2.0.0.269s **************************

    This topic has been closed for replies.
    Correct answer JEB2018

    I was using one from your web site..  Something was stopping this and the other Adobe software.  I just reinstalled the OS as the PC was just acting funny on a couple of installs.  After I re-installed the OS it appears to be working fine now.  (Windows 10 RESET did not work.)  We can close this.

    Adobe Flash Player Install for all versions

    /get.adobe.com/flashplayer/

    Version 31.0.0.108

    System requirements

    Windows 64-bit , English , Firefox

    Need Flash Player for a different computer?

    3 replies

    J
    JEB2018AuthorCorrect answer
    Participant
    October 1, 2018

    I was using one from your web site..  Something was stopping this and the other Adobe software.  I just reinstalled the OS as the PC was just acting funny on a couple of installs.  After I re-installed the OS it appears to be working fine now.  (Windows 10 RESET did not work.)  We can close this.

    Adobe Flash Player Install for all versions

    /get.adobe.com/flashplayer/

    Version 31.0.0.108

    System requirements

    Windows 64-bit , English , Firefox

    Need Flash Player for a different computer?

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    October 2, 2018
    I was using one from your web site..

    This isn't very informative as we literally have hundreds of online/shim installers for the various operating systems, browser, and optional third party offerings. These download Flash Player and the optional third party offering silently in the background.  Since an online/shim installer was being used, providing the file name would have enabled me to use the exact file you were using to attempt to reproduce the issue.

    Glad you were able to resolve the issue.

    J
    JEB2018Author
    Participant
    October 1, 2018

    Sorry.. Tried Reader right after it with the same results.. Here is the flash install.  Looks pretty similar..

    10/01/18 14:41:54:713 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | *********************** ADM Workflow start. Version: 2.0.0.269s **************************

    10/01/18 14:42:00:795 | [INFO] |  | ADM |  | ApplicationContext |  |  | 5576 | *********************** ADM Workflow start. Version: 2.0.0.269s **************************

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | White listed URLs are

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | get.adobe.com

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | get2.adobe.com

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | aihdownload.adobe.com

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | admdownload.stage.adobe.com

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | admdownload.adobe.com

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | airdownload.adobe.com

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | ardownload.adobe.com

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | ardownload2.adobe.com

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | download.macromedia.com

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | fpdownload.macromedia.com

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | fpdownload2.macromedia.com

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | fpdownload.adobe.com

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | fpdownload2.adobe.com

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | platformdl.adobe.com

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | platformdl-stage.corp.adobe.com

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | wwwimages2.adobe.com

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | wwwimages.adobe.com

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | wwwimages.stage.adobe.com

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | wwwimages2.stage.adobe.com

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | dlmping.adobe.com

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | dlmping2.adobe.com

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | dlmping3.adobe.com

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | dlmping4.adobe.com

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | get3.adobe.com

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | get3.stage.adobe.com

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | adobetag.com

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | promotion.adobe.com

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | stats.adobe.com

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | sstats.adobe.com

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | White listed Machine Registries are

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | system\currentcontrolset\control\session manager\environment\

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | software\microsoft\windows nt\currentversion\

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | software\microsoft\windows\currentversion\uninstall\

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | software\wow6432node\microsoft\windows\currentversion\uninstall\

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | software\microsoft\windows\currentversion\app paths\

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | software\macromedia\

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | software\adobe\setup\reader\

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | software\mcafee safe connect

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | software\wow6432node\adobe\setup\reader\

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | White listed User Registries are

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | software\microsoft\windows\shell\associations\urlassociations\

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | software\macromedia\

    10/01/18 14:42:00:889 | [INFO] |  | ADM |  | ApplicationContext |  |  | 8524 | Actual OS locale:'en_US', OS locale for this instance:'en_US', ADM locale : en

    10/01/18 14:42:05:275 | [ERROR] |  | ADM |  | ApplicationContext | IPCCommunications |  | 4088 | Error CB_PktID_Terminate

    10/01/18 14:42:05:275 | [INFO] |  | ADM |  | ApplicationContext |  |  | 5576 | *********************** ADM Workflow end. Version: 2.0.0.269s **************************

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    October 1, 2018

    What is the name of the installer file you are using?  There are many installer files and having this tells us exactly which one you are using.

    I'm not familiar with the error and will forward it to the online installer team for further review.

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    October 1, 2018

    Hi,

    You provided the log file for a Reader installation, not Flash Player.  Since this is the Flash Player forum, and we don't work on Reader, please provide the appropriate Flash Player installation log file and post the Reader installation log file to the appropriate Acrobat Reader forum as they'll have the expertise to assist you with a Reader installation.

    Instead of posting the file in the forum post, please upload it to cloud.adobe.com/send, using the instructions at How to share a file using Adobe Document Cloud  and post the link to the uploaded file in your reply.  Thank you.

    --

    Maria

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