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peterk20256643
Participant
May 19, 2016
Question

Problems with adobe download

  • May 19, 2016
  • 2 replies
  • 352 views

I was listening to Pandora this morning on my Mac. This afternoon I tried to get back on the program and Pandora says that my Adobe program needs updating!

I have been trying all afternoon to update my adobe program (downloading it about a dozen times) but it will not install on my Mac. I have the latest upgrade for my operating system (el capitan). But I cannot figure out why I cannot successfully install the latest version of the Adobe program necessary to run Pandora. Can anyone help? Thanks, Peter

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2 replies

Bani Verma
Legend
May 24, 2016
ridhij4208356012135538
Adobe Employee
Adobe Employee
May 24, 2016

Hi,

Just see if the following links help you in resolving the issue.

Flash Player Help

Adobe Flash Player Install for all versions

Installation problems | Flash Player | Mac 

If you still face issue then please provide the install.log file and the FlashPlayerInstallManager.log file.  To get the log file read Where do I find the Flash Player installation log on the Macintosh?​  and upload the files to cloud.acrobat.com/send using the instructions How to share a document​.

Let us know if you face any issues.

Thanks!

kglad
Community Expert
Community Expert
May 19, 2016

pandora use adobe's flash player and your flash player version is unrelated to your cc subscription, your cc programs etc.

to update your player, Adobe Flash Player Install for all versions

untick any unwanted tag-along-ware that might be installed.